Information Communications Technician Apprentice

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for an enthusiastic Apprentice to join their team. This role involves providing customer support for technology queries, managing incidents, and resolving hardware and software issues. As part of the core hub, you will communicate directly with customers about the status of IT and Clinical Systems, ensuring smooth operations and excellent service. If you are eager to learn and develop your skills in a supportive environment, this opportunity is perfect for you. Join a team that values innovation and customer satisfaction, and kickstart your career in the technology sector.

Qualifications

• Strong customer support skills with a focus on resolving technology queries.
• Understanding of hardware, software, and networking issues.

Responsibilities

• Handle support incidents and requests through to resolution.
• Provide customer-facing support for technology queries.

Skills

Customer Support

Hardware Troubleshooting

Software Troubleshooting

Networking Knowledge

Data Security Awareness

Cloud Technologies Understanding

Job description

The Apprentice would be supported to carry out activities including:

1. Handle support incidents and requests through the full lifecycle to resolution.
2. Provide customer facing support to resolve customers' day to day technology queries, resolve issues and manage incidents.
3. Be confident resolving hardware, software, server and networking queries.
4. Have a good understanding of data security and cloud technologies.

The apprentice will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.