Information Communications Technician Apprentice

NHS; Gloucester; On-site; GBP 13,000; Full time

Job summary

An exciting apprenticeship opportunity has opened up with a forward-thinking healthcare organization. As an Information Communications Technician Apprentice, you will be part of a dynamic IT and Clinical Systems team, delivering high-quality support to staff. This role involves managing technology queries, resolving incidents, and gaining valuable experience in IT operations. With comprehensive training and a supportive environment, this is an excellent chance to kickstart your career in IT while contributing to a dedicated team that prioritizes patient care and staff engagement. Join us in making a difference in the community!

Qualifications

• Minimum of 5 GCSEs including English and Maths.
• Experience in using Microsoft Office and IT systems.

Responsibilities

• Handle support incidents and requests through to resolution.
• Provide customer-facing support for technology queries.

Skills

Customer Support

Problem Solving

Data Security

Cloud Technologies

IT Hardware Technologies

Education

5 GCSEs (or equivalent)

English and Maths to Grade C/4 or equivalent

Tools

Microsoft Office

MS Windows

Job description

Information Communications Technician Apprentice

Gloucestershire Health and Care NHS Foundation Trust

1 x Apprenticeship opportunity for 19 months

A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Clinical Systems team, providing a high-quality service, which is the first point of contact for all staff within Gloucestershire Health and Care NHS Foundation Trust.

The successful applicant will receive induction and training appropriate to the activities they will undertake and following this induction period will be enrolled to the Information Communications Technician Level 3 apprenticeship standard with our dedicated training provider.

The IT Team with the Trust leads on the IT strategy, development, co-ordination, planning, project, and programme management for all IT & supporting functions. The team also support contract management, IT estate equipment, system deployments and IT services for the Trust.

Main duties of the job

The Apprentice would be supported to carry out activities including:

• Handle support incidents and requests through the full lifecycle to resolution.
• Provide customer facing support to resolve customers' day to day technology queries, resolve issues and manage incidents.
• Be confident resolving hardware, software, server and networking queries.
• Have a good understanding of data security and cloud technologies.

The apprentice will be part of the core hub that manages real time communications with customers on the current status of IT and Clinical Systems, liaising directly with any other teams as required.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job responsibilities

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the additional information attachment before submitting your application.

Person Specification

QUALIFICATIONS

• Minimum of 5 GCSE (or equivalent)
• English and maths to Grade C/4 or equivalent such as Level 2 Functional Skills

LENGTH AND / OR NATURE OF EXPERIENCE

• Experience in using Microsoft Office

PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE

• A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices
• Understands confidentiality, GDPR and the security requirements
• Ability to work flexibly
• A good understanding of IT hardware technologies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Health and Care NHS Foundation Trust

£12,514 a year (for the first 12 months and then NMW)