Information Assistant

NHS Jobs; Sunderland; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is seeking an Information Assistant to join the Business Intelligence Team within the Performance and Information Management service. The post involves data handling, reporting, and information governance to support patient care and decision making.

You will coordinate information requests, maintain reporting systems, and support FOI processes, with a hybrid working pattern and opportunities to grow BI and data management skills.

Qualifications

• Experience in a data/Information Management setting.
• Experience in NHS environment preferred.
• Ability to prioritise workload to meet deadlines.

Responsibilities

• Provide efficient information and analysis support to internal and external services.
• Maintain internal information reports and governance requirements.
• Oversee Power BI accessibility and GDPR Safe Haven protocols.
• Ensure information is accurate, accessible and fit for purpose.
• Support the Directorate's shared vision and flexible hybrid working model.

Skills

IM&T security

Data protection

Communication

Prioritisation

Working under pressure

Analytical skills

Project management

Education

5 GCSEs including Maths & English

Microsoft Office training: Excel, Access & Word

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Office training

Job description

Go back South Tyneside and Sunderland NHS Foundation Trust

Information Assistant

The closing date is 06 October 2026

We are seeking an Information Assistant to join our BusinessIntelligence Team within the Performance and Information Management service. TheDirectorate oversees the full information lifecycle, from data extraction,transformation and load, quality assurance and governance through to analysis,reporting and insight. Together, our teams support both local operationalpriorities and national NHS reporting requirements, ensuring that high-qualityinformation is available to inform decision-making, service improvement and thedelivery of safe patient care.

The Information Assistant plays an important role in supportingthe effective delivery of trusted information, reporting and analytical supportto clinical, operational and corporate services across the organisation.Working closely with analysts, managers and stakeholders across the Trust, youwill help ensure that information requests are managed efficiently, reportingsystems are maintained, and information governance requirements are met. Theinformation and insights we produce helps support organisational decision-making,performance management, service improvement and the delivery of high-qualitypatient care.

We foster a positive and inclusive team culture built oncollaboration, flexibility and shared purpose. Team members are encouraged tocontribute ideas, develop their skills and work together. This role provides anexcellent opportunity to gain experience in business intelligence and datamanagement.

Main duties of the job

Youwill provide support to the Business Intelligence Team, helping to ensure thathigh-quality information is available to support decision-making across theTrust. You will be responsible for coordinating and monitoring informationrequests, maintaining team workload logs, and helping to ensure that requestsare allocated and completed in a timely manner. You will also support themanagement of Freedom of Information requests and act as a key point of contactfor colleagues seeking information.

Asignificant part of the role involves supporting the administration andmaintenance of the Trust's reporting systems, you will help maintain reportcatalogues and associated metadata, ensuring staff can easily locate and accesstrusted information products.

Workingclosely with stakeholders across the Trust, you will support the production andmaintenance of routine reports and information products, and contribute toensuring information is accurate, accessible and fit for purpose. You will helpdeliver our Directorate's shared vision: "Working together to deliverexcellence in what we do to support patient care one goal, one team."

Weare committed to supporting the development of our staff and offer a range oftraining and development opportunities to help you build your skills, and we willbe support you to reach your potential. The role also offers flexible and agileworking arrangements, with a hybrid model combining home working andoffice-based working.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

• We are committed to supporting the development of our staff and offer a range of training and development opportunities to help you build your skills, and we will be support you to reach your potential.
• The role also offers flexible and agile working arrangements, with a hybrid model combining home working and office-based working.
• We also provide access to high quality education, training, career progression and support.
• Flexible working is supported via our Flexible Working Policy.
• We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.

If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

To provide efficient, effective and timely support to ensure the appropriate provision of information and analysis to our internal and external services. This includes the provision and maintenance of internal information reports, updating and maintaining our information governance requirements, overseeing Power BI accessibility, as well as GDPR Safe haven and Cyber Security protocols for all datasets and regular reporting.

To comply with the Trusts vision, values and behavioural compact.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Person Specification

Qualifications

• 5 GCSEs Grade A-C (level 2) including Maths and English
• Microsoft Office training including Excel, Access & Word

Skills and Knowledge

• Understanding of IM&T Security and Data Protection
• Good communication and interpersonal skills.
• Understanding of data administration good practice.
• Ability to prioritise workload to meet deadlines.
• Ability to work under pressure and use own initiative.
• Methodical and process orientated.
• Flexible and proactive approach.
• Good use of Microsoft Software such as Excel/Word/Access.
• Analytical skills.
• Knowledge of Project management principles

Experience

• Experience of working in a data/Information Management
• setting or equivalent setting or working with data within
• current role or education
• Experience of working in an NHS organisation.
• Experience of the Meditech Patient Administration System.

Physical skills

• Ability to sit at workstation and use PC for extended periods of time.
• Moving and handling best practice in relating to sitting at a workstation.
• Requirement to concentrate for long periods of time on specific tasks in order to meet deadlines.

Employer name

South Tyneside and Sunderland NHS Foundation Trust