Information Assistant

BA (Hons) Fashion, Communication and Promotion at NTU; Nottingham; On-site; GBP 25,000 - 27,000; Part time

Job summary

A leading educational institution in Nottingham seeks an Information Assistant to provide support to library customers. The role involves assisting with enquiries and ensuring a positive user experience. The ideal candidate will possess strong customer service skills and be confident in using IT systems. This position offers flexible working options and generous holidays, making it an excellent opportunity for those passionate about supporting education.

Benefits

Generous holidays

Flexible working options

Pension scheme

Discounts and benefits

Qualifications

• Strong ability to work effectively with a wide range of people.
• Capable of handling face-to-face, telephone, and online enquiries.
• A proactive approach to identifying and referring specialist enquiries.

Responsibilities

• Provide essential support to library customers.
• Assist users with practical help and guidance.
• Work on a rota basis completing a variety of tasks.

Skills

Excellent customer service skills

Confidence in using IT systems

Experience in supporting customers

Job description

Information Assistant

Salary: £25,470 - £26,583 per annum (pro rata)

Saturday 9-5 (36 weeks) and Sunday 2-7 (34 weeks)

Mon, Tues & Wed evening 3 hours (TBC) (36 weeks)

8 Saturdays x 4 hours during summer vacation

About The Role

This role isn't just checking and sorting books. You'll be an essential support to customers of our libraries and learning resources to providing practical help and guidance. You'll be the go to person for face-face, telephone and online enquiries and assistance.

Supporting customers to get online or how to use software one minute and then identifying and referring specialist enquiries the next. No two days will be the same as you'll work, on a rota basis, completing a variety of tasks.

What you'll bring

You'll bring you excellent customer service skills and ability to work effectively with a wide range of people. If you've got confidence in using IT systems and experience of supporting customers in a busy service environment, then we'd love to hear from you.

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity and being bold enough to do things differently. At the core of our university, our libraries are like the heartbeats that inspire and support independent learning and research.

We're all about teamwork and collaboration. You'll be working closely with our users to co-create and improve our services. Your input will truly make a difference, helping individuals enhance their abilities and unlock their full potential.

Join Us

We’ll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, flexible working options, a pension scheme, great facilities and wide range of savings, discounts and benefits.

Safe and Inclusive

At NTU, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our students and colleagues. By championing positive wellbeing, we promote an environment where all can thrive and reach their full potential.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system however, we recommend that you assess your eligibility before applying for this position.

Please note that this role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions.

We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team.