Information and Advice Navigator

ST MICHAEL'S HOSPICE (INCORPORATING THE FREDA PEARCE FOUNDATION); England; On-site; GBP 26,000 - 34,000; Part time

Benefits offered by this job

Competitive salary and benefits

NHS pension

Hospice pension

Free on-site parking

30 days annual leave + bank holidays

Discounts with local suppliers

Generous study leave

Training and development support

Employee counselling service

Job summary

ST MICHAEL'S HOSPICE (INCORPORATING THE FREDA PEARCE FOUNDATION) is seeking compassionate Social Care staff to join the Social Work, Information and Advice Team in Herefordshire. You will work alongside social workers, acting as the first point of contact for patients and families, offering practical advice and signposting across community services.

You will help patients and carers access benefits and grants, coordinate referrals, and liaise with partner agencies while maintaining confidential

Responsibilities

• Be the first point of contact for patients and families, providing practical advice and signposting to local services.
• Assist patients, carers and families with applications for benefits, grants and other assistance; coordinate referrals and liaise with partner agencies.
• Maintain confidentiality and manage records in line with GDPR and hospice policies.
• Develop knowledge of local community resources, referral pathways and available services to support independence and wellbeing.
• Contribute to a collaborative multidisciplinary team and support safeguarding processes as needed.

Job description

About The Role

We are looking for compassionate, organised and resourceful people to join our Social Work, Information and Advice Team. Working alongside social workers, you will often be the first point of contact for patients and families, providing practical advice and signposting across community services. You will support patients, carers and families with applications for benefits, grants and other assistance; coordinate referrals; liaise with partner agencies; and connect people with local services and activities in order to maintain independence, wellbeing and quality of life.

Working under the guidance of social workers and alongside members of the multi-disciplinary team, you will be able to manage referrals and follow‑up actions efficiently. You will recognise and elevate safeguarding concerns and handle records and confidential information in line with GDPR, and hospice policies. You will also have, or be able to develop, a good knowledge of local community resources, voluntary services and referral pathways.

This new role is an exciting opportunity to play a vital part in helping people access practical support during challenging times. You will join a collaborative team, build strong community connections and make a visible difference to the experience of patients and carers.

***We are looking to recruit 3 roles, 1 x 30 hours per week, and 2 x 22.5 hours per week. Interviews will be held for successful candidates on Week Commencing the 23rd of November 2026***

What you can expect from us

As well as joining an enthusiastic friendly and committed team, our location is hard to beat - nestled in the stunning Herefordshire countryside, in a state-of-the-art facility with free on-site parking, discounted delicious meals snacks and drinks. We offer a competitive salary and benefits package including 30 days annual leave (pro rata if applicable), plus bank holidays, a Hospice pension, discounts with local suppliers, generous study leave and support for ongoing personal development.

Benefits

• Competitive salary and benefits package
• Transferable NHS pension
• Hospice pension
• Superb working environment and facilities
• Generous study leave allowance
• Discounts with local suppliers
• Individualised training needs analysis
• Advanced communication skills training
• Employee counselling service
• Free on-site parking
• Competitively priced meals and beverages
• Free tea, coffee and chilled water
• Friendly, welcoming work environment
• 30 days annual leave, plus bank holidays