Information and Administration Assistant (Start Well)

TN United Kingdom; Bolton; On-site; GBP 20,000 - 30,000; Part time

Job summary

An exciting opportunity has arisen for an enthusiastic Information and Administration Assistant within a community-focused service. This role involves providing exceptional customer service and administrative support in a welcoming environment. You'll manage reception duties, assist families, and contribute to the smooth running of the Family Hub. With a flexible approach and a commitment to improving community outcomes, this position offers a rewarding chance to make a difference in Bolton. Join a passionate team dedicated to fostering strong, connected communities and enjoy a range of employee benefits.

Benefits

Exclusive discounts

Gym membership prices

Salary sacrifice schemes

Generous annual leave

Flexible work opportunities

Pension Scheme

Employee wellbeing services

Qualifications

• Experience working with families and good communication skills.
• Ability to manage reception and provide administrative support.

Responsibilities

• Manage reception and provide information to families.
• Handle room bookings, telephone, and email correspondence.

Skills

Customer Service

Communication Skills

Administration

Data Management

Education

NVQ Level 2 in Customer Services

NVQ Level 2 in Administration

Job description

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Information and Administration Assistant (Start Well), Bolton

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EU work permit required:

Yes

Job Reference:

e20be2d485c6

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

An exciting opportunity has arisen for an enthusiastic and committed Information and Administration Assistant within the Start Well Service, based in our Family Hubs.

You will provide a friendly ‘meet and greet’ service, managing our reception effectively for local families and other partner agencies into the Family Hub. You will continually develop your knowledge to provide information and signpost to families to the range of support offered through the Hub and the wider Family Hub network. Your customer service and administrative skills will be utilised in a range of tasks including collating and inputting data, updating our digital channels and providing administrative support across all functions of the Start Well Service. You will support the safe running of the centre alongside our team of Centre Assistants.

The role includes managing room bookings, handling telephone and email correspondence, note taking, petty cash administration, purchasing and budget monitoring, and you will always maintain confidentiality.

You will work as part of a rota, so a flexible approach to work is essential. 1x 18.5 hour post working 8:50am - 12:33pm; and 1x 18.5 hour post working 2:20pm - 6:03pm with some later opening times and some Saturday working on a shared rota.

About You

The successful candidate will have some experience of working with families, good communication skills, experience of administration, and the ability to work as part of a team. You will hold an NVQ level 2 in Customer Services or Administration or have relevant experience. You will be keen to take on new challenges as they arise and develop your own knowledge and skills.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected, and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses, and healthy, engaged residents.

As an employer, we want to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts, exclusive gym membership prices, and salary sacrifice schemes. We also offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services.

Our Values are really important to us. Read all about them below, along with all our great staff benefits, the job description/person specification for the role, the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explaining how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have committed to improving employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment. An Enhanced DBS check of relevant barred list is required for this post.

This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment, recognizing continuous or ‘unbroken’ service in relevant Greater Manchester organizations, providing access to service-related benefits. For more information, see the home page of greater.jobs.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [emailprotected]