Information Analyst

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Harrogate and District NHS Foundation Trust

Location:

Harrogate, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2d911fb4f836

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Job overview

Are you organised, proactive, and thrive when working in a team? If so, this role is for you! We are looking for a hardworking individual to join our team on Jervaulx Ward as a Ward Clerk.

The successful candidate will need excellent communication skills and be able to prioritise their workload, which can vary throughout the day.

We welcome applications from anyone with administration skills, comfortable working primarily on a computer, and able to demonstrate our Trust values daily.

Main duties of the job

The Ward Clerk role is diverse. Key tasks include:

• Being the first point of contact for relatives and staff, face-to-face and on the phone.
• Maintaining patient case notes to high standards.
• Supporting clinical teams with administrative duties to facilitate patient care.
• Updating and maintaining electronic inpatient records.
• Booking follow-up appointments post-discharge.
• Providing efficient administrative support to the ward.

Working for our organisation

At Harrogate and District NHS Foundation Trust, we deliver outstanding care to patients and staff. We support our staff through benefits, wellbeing initiatives, and opportunities for growth.

• An inclusive culture encouraging staff to bring their whole selves to work, with active Staff Networks for improvement.
• Recognition schemes like Making a Difference, Team of the Month, and Christmas Oscars.
• Employee support including an Employee Assistance Programme, counselling, and physiotherapy.
• Various staff benefits promoting health, engagement, and inclusion.

Detailed job description and main responsibilities

• Handle reception duties, address patient inquiries, direct patients, and ensure effective communication.

• Answer calls and take messages.

• Report repairs to the ward manager and coordinate with the works department.

• Arrange Day Case, Ward Attender, and booked admissions as per Ward Manager instructions.

• Monitor ward activity.

• Arrange ambulances and outpatient appointments as needed.

• Liaise with other departments and disciplines.

• Ensure reports and referral letters are escalated timely.

• Prepare medical administration documents.

• Prioritise workload and work independently.

• Maintain case notes according to guidelines, ensuring accuracy before release.

• Communicate effectively with other health professionals regarding patient discharge.

• Prepare for doctors' ward rounds and maintain filing systems.

• Cover for other ward clerks during absence.

• Assist with staff training.

• Support Health and Safety at work.

• Update patient ICS computer system and Bed management Module.

• Comply with confidentiality and data protection legislation, including the Caldicott Report, Data Protection Act, and Access to Health Records Act.