Information Access Officer

Parliamentary and Health Service Ombudsman; Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Civil Service Pension

Hybrid Working

32.5 days leave

Flexible working

EAP 24/7

Job summary

Parliamentary and Health Service Ombudsman in Manchester is seeking an Information Access Officer to join the Information Assurance team, focusing on information rights, FOI and data protection. You will manage information requests, maintain records and support transparency across the organisation.

The role combines administrative support, case handling and advice, with emphasis on FOI and data protection compliance, ensuring information is handled safely and responsibly.

Qualifications

• experience of applying DPA or FOI or similarly complex legislation
• experience of working in a customer focused environment demonstrating empathy
• problem solving and analytical skills
• ability to understand legislation and to apply it to particular cases, and to understand the business of organisations across the public sector
• interest in information security, dataprotection and/or privacy.

Responsibilities

• Manage incoming information requests and disclosure logs
• Maintain records and respond to Freedom of Information requests
• Support information security and data protection processes

Skills

DPA/FOI experience

Customer focus

Problem solving

Legislation interpretation

Information security interest

Job description

Welcome to the Parliamentary and Health Service Ombudsman (PHSO) careers page.

If you are an internal applicant, you will need to log into your MyHR employee self service to apply for the role.

Job profile for Information Access Officer

Information Access Officer

Manchester

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £29,443 Contractual hours 36 Basis Full Time Job category/type Information Governance & Assurance Date posted 17/08/2026 Job reference REQ000209

Closing date:31August2026

Interview dates:15September2026(in person)

About us

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people.We make final decisionson complaintsthat have not been resolved by UK Government departments and the NHS in England.We work closely with people to understand where, how and why public services sometimes fall short andfail toput people first. And we find ways to put it right.

Based in thecentreofManchester,we employover600 individuals, collaboratively working together to make voices heard.We have created a diverse and inclusive culture, whilst offering flexibilityto give you theautonomy to workin the bestway suitedtoyou.

The role

Join our Information Assurance team and help supportourwork on information rights, dataprotectionand transparency. This role plays an important part in helping us meet our obligations under Freedom of Information and data protection legislation, while supporting colleagues across the organisation to handle information safely and responsibly.

The post combines administrative support, casehandlingand advice. Day-to-day work includes managing incoming information requests,maintainingrecords and disclosure logs, supporting the handling of security incidents and data breaches, and responding to Freedom of Information requests and less complex data rights requests.

What we are looking for:

• experience of applying DPA or FOI or similarly complex legislation

• experience of working in a customer focused environmentdemonstratingempathy

• problem solving and analytical skills

• abilitytounderstand legislation and to apply it toparticular cases, and to understand the business of organisations across the public sector

• interest in information security, dataprotectionand/or privacy.

We recognise the value of lived experience.If you have experienceofcomplainingaboutany public body, we strongly encourage you to apply.

Our benefits:

• Civil Service Pension scheme

• 32.5days annual leave(plus bank holidays on top)

• hybridworking,40%office based

• flexible working

• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors

• one day paid volunteering leave per year

• comprehensivelearning anddevelopmentprogramme

• employee discount scheme across hundreds of retailers

• bicycle loan scheme

• season ticket loan

• gym membership subsidy

• paid for professional memberships

• eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased

• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels

• providing wellbeing support and opportunities for personal and professional development for all colleagues

• creating spaces for connection and engagement through our employee network groups and social clubs

• part of the disability confident scheme

• providing reasonable adjustments

• engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background

• disabled

• LGBTQ.

Contact and important information

• Interviews: held onsite

• Feedback: we do not offer feedback at application stage

• Right towork: we can only consider candidates with the right to work in the UK.

• Sponsorship:w e are unable to offer sponsorship (we do not have a licence).

• Agencies: no agencies; applications from individuals only.

• Early closure: we may close the advert early if we receive a high volume of applications.

• Salary: non negotiable