Informatics Technical Specialist

Abbott; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Abbott is seeking an Informatics Support Specialist to deliver exceptional customer service and support for their diagnostic solutions. This role involves troubleshooting, managing customer needs, and providing training, with a focus on ensuring high-quality outcomes in healthcare settings. Ideal candidates possess a relevant degree and experience with laboratory information systems, making a positive impact in a globally recognized organization.

Benefits

Private healthcare

Defined contribution pension scheme

Flexible benefits scheme

Life assurance

Qualifications

• Degree in Computer Science or related field is required.
• Experience with laboratory information systems is highly desirable.
• Strong communication skills are essential for customer interaction.

Responsibilities

• Provide hands-on support and troubleshooting for informatics solutions.
• Manage complex customer needs and propose solutions.
• Conduct training for end users on software applications.

Skills

Customer Focused

Communication Skills

Problem Solving

Attention to Detail

Education

Bachelors or master’s degree in computer science, Information Systems

Tools

MS Office

MS Project

Job description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

The Opportunity

This position in the Core Laboratory Division, our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products.

What You’ll Do

• Identify customer needs, propose solutions, manage, and resolve complex problems
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service
• Provide comprehensive support for entire informatics solution.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Serves as level 1 complaint resolution via call centre phone support function

Required Qualifications

• Bachelors or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

Required Experience

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project
• Strong verbal and written communication skills with excellent customer facing capabilities
• Attention to detail and a concern for quality; action oriented for solving problems
• Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues
• Customer focused have interpersonal skills
• Team players have awareness/experience of the business

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Abbott House ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment