Informatics Technical Service Specialist – AlinIQ AIP & IMS

Abbott; Witney; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking an Informatics Technical Service Specialist in Witney to drive IT implementations and provide support for diagnostic solutions. This role involves close collaboration with sales teams and delivering structured training, ensuring projects are executed efficiently. Ideal candidates will possess relevant IT experience and a strong educational background, offering competitive salaries and excellent benefits.

Benefits

Private healthcare

Defined contribution pension scheme

Life assurance

Flexible benefits scheme

Qualifications

• Degree in Computer Science, Information Systems or related field.
• Experience in diagnostics laboratory informatics applications.
• Excellent IT product and industry knowledge.

Responsibilities

• Drive IT implementation for Abbott Diagnostics software solutions.
• Deliver technical service and training.
• Support post-sales IT activities.

Skills

Technical service

Training

Customer-facing support

IT expertise

Education

Bachelor's or Master's degree in Computer Science

Information Systems

Medical or Hospital Informatics

Job description

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Informatics Technical Service Specialist – AlinIQ AIP & IMS, Witney

Client: Abbott

Location: Witney, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e82fac6b17a5

Job Views: 3

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

The Opportunity

This position is in the Core Diagnostics Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems are often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

As the Informatics Technical Service Specialist, you will:

• Drive the IT implementation for Abbott Diagnostics laboratory software solutions.
• Deliver excellent technical professional service and training.
• Work closely with regional/local sales teams and Informatics Sales colleagues to develop and profitably grow existing customer accounts.
• Ensure all IT implementation projects are delivered and executed as per the Statement of Work.
• Assist in the preparation of Statement of Work documents, ensuring all relevant information is captured.
• Specify the appropriate hardware solution for IT solutions and liaise with third-party IT hardware providers where appropriate.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales IT activities and provide expert knowledge.
• Support the procurement process by providing technical information.

Required Qualifications:

• Bachelor's or master’s degree in computer science, Information Systems, Medical or Hospital Informatics, or related disciplines, or relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.

Required Experience:

• Track record in Healthcare with an emphasis on customer-facing post-sales IT support.
• Excellent IT functional expertise, IT product, and industry knowledge in Laboratory Medicine.
• Willingness to travel frequently

What We Offer: As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance, and a flexible benefits scheme.