Industry Operations - Smart Export SME

JR United Kingdom; Stroud; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in green energy is seeking a Smart Export SME to join their Industry Operations Team in Stroud. This full-time role involves providing essential technical and operational support while ensuring high data integrity across all relevant systems. As part of this innovative team, you will help enhance processes related to the Smart Export tariff, improving customer experiences with solar and battery storage systems.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Various company discounts

25 days holiday plus bank holidays

Qualifications

• Experience in the energy industry is a plus.
• Self-motivated and committed to continuous improvement.
• Ability to manage relationships effectively.

Responsibilities

• Provide end-to-end ongoing technical support within the Industry Operations Team.
• Ensure timely registrations and manage operational efficiency.
• Develop analytics reporting to measure performance.

Skills

Analytical skills

Communication

Organizational skills

Problem-solving abilities

Attention to detail

Tools

CRM systems

Microsoft Office 365

Job description

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Industry Operations - Smart Export SME, Stroud

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Client:

Location:

Stroud, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

About The Role

Ecotricity are about to embark on a new Smart Export tariff to support our customers with solar and battery storage systems. We are therefore now looking for an SME to join our team on a full-time permanent basis.

The successful candidate will be responsible for providing end to end ongoing technical and operational support within the Industry Operations Team and wider business, being a ‘go to’ person for all Smart Export related processes. You will be required to work closely with the Industry Operations and metering teams while continuously developing your knowledge to support the wider business strategy.

The Smart Export SME will remain up to date on all industry changes, processes and system developments and will work with their peers to ensure these are as efficient and successful as possible.

The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and BSC settlement code.

*Please note, successful applicates will be required to have a CRB check completed due to the handling of sensitive customer data.

General Responsibilities:

SET Registrations/Onboarding

• Ensure registrations are completed in a timely and comprehensive manner and complete reporting on registration progress as follows
• Creating of new MPANs for customers with a new export meters/solar & Battery installation who want to utilize the Smart Export tariff
• Process the registration through our CRM and ensure all industry flows are correctly managed.
• Manually Guide new registrations through our Smart adapter system.
• Identify those over SLA (Service Level Agreements) and seek resolution
• Identify common issues for review and improvement
• Developing processes to ensure 95 % of new customers complete the A – C registration process with 21 days using issues highlighted from trackers
• Develop processes to manage service levels and identify ways to reduce exceptions.
• Support internal workshops with relevant teams to reduce exceptions and service level adherence.
• Working collectively with ESG to manage performance issues where registration exceeds 21 days and escalation of failures to ESG and Head of Industry Data & Settlement/Head of Onboarding for escalation
• Develop and provide MI (Management Information) reporting and analytics to measure performance
• Working collaboratively with ESG to ensure visibility on both Ecotricity and industry roadmaps and priorities are shared and adhered to
• Manage change requests through change log and coordinate project requests
• Successfully process manual schedule changes for the meters during the customer offboarding process

SET Fit to Bill/Read Performance

• Developing processes to enable customers to be billed in line with target billing date, production of a normal bill, reduction of draft bills (outside tolerance) & dirty bills, etc
• Identify accounts with Industry data exceptions and managing resolution of these within data performance teams
• Support internal workshops with relevant teams to allow upskilling for exception reduction and to prevent work handoff across teams
• Ensuring MPAN configuration in AFMS, Junifer, Ecoes and USMART e.g. EAC (Estimated Annual Consumption) / TPR (Time Pattern Regime) is correct to reduce bill failures. Dirty / Failed / Unbilled etc are completed effectively
• Develop reporting and analytics to measure performance and reduction of Industry Issues impacting Billing.

SET & Industry Data

• Develop processes to ensure “through life changes” e.g., meter exchanges, change of agent, agent appointments etc are aligned with BSC and fully utilise Junifer integration to prevent manual working
• Respond to industry outage/issues and ensure all relevant parties are advised and mitigation implemented. Working with Tech team as needed
• Support AFMS and USMART performance and improvements internally, working collaboratively with ESG

Third Parties

Working with Contract Manager

• Work with 3rd parties to continually improve performance including DC (Data Collector) / DA (Data Aggregator) / DR (Data Reader) / MOP (Meter Operator) etc.
• Manage under performance of 3rd Parties through effective reporting with SME Lead
• Escalate poor performance to Head of Industry Data & Settlement & Contract Manager
• Attend Weekly operational service meetings with ESG and other 3rd parties to discuss operational performance and work required and feed back to teams as necessary
• Provide weekly MI suite for senior management to show SET volumes and performance in Industry and Metering teams to include the following
• a. Weekly reporting for all registration performance to monitor CREGI performance
• b. Case reporting from Salesforce and Junifer

About You

We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided however a background in the energy industry would be an advantage! However, a desire to learn the ins and outs of a complex industry is a must.

Understanding the business

• Being a technical support for the wider business on all Smart export queries
• Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems
• You will demonstrate an understanding of the business to make informed decisions around process to support this new offering
• You will have a questioning mind, not accepting of answers at face value, you will seek to find the best way to do things
• You will show good industry knowledge and be able to interpret and utilize industry governance in your processes

Building collaborative relationships

• You will develop relationships with other members of the business including key stakeholders across the business and other members of the industry and customer service teams
• You will demonstrate confident communication be able to develop best practice across the end-to-end journey of this product.

Performance and results oriented

• You will have a ‘can do’ attitude. Demonstrating persistence to work through complex problems as we introduce this new product
• You will have flexibility to deal with different process issues across broad spectrum of tasks including but not limited to registrations, billing and metering
• You will hold yourself and others accountable to consistently achieve results.
• Great analytical skills and excellent attention to detail
• High level of numeracy, accuracy, and problem-solving ability
• Proven effective relationship management both internally and externally
• High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365
• Prioritise a wide range of tasks and manage workload effectively in an end-to-end journey
• Committed to continual learning for themselves and their peers including process improvement experience
• Excellent written and verbal communication skills
• Logical thinker with ability to solutionism

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Various company discounts (including shops, gym, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.