Industrial Placement - Customer Experience & Events

Bentley Motors Limited; Crewe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

35 days holiday

Pension 10%

Mentorship

Learning & development

Job summary

Bentley Motors Limited is offering an Industrial Placement Programme based at our Crewe campus. You’ll join a community of around 93 trainees across placements, graduates and apprentices, gaining hands-on experience in Visitor Experience, marketing, communications and administration.

You’ll rotate across departments, participate in masterclasses, CSR activities, and events, with 35 days holiday, 10% pension, and mentorship.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational and coordination abilities.
• Digital marketing and content management awareness.
• Proactive problem-solving and continuous improvement mindset.

Responsibilities

• Support Visitor Experience operations: reception, boutique sales, enquiries, bookings, events and front-of-house activities.
• Coordinate marketing content across digital channels: website, social media, digital screens, promos.
• Assist stakeholder engagement, support projects and improve customer and operational processes.
• Maintain customer data, reporting, purchase orders and admin processes.

Skills

Customer service

Communication

Organization

Digital marketing

Content management

Problem-solving

Education

2:1 degree in Marketing/Events/Business Studies/Communications

Job description

Salary: £25,500

Start Date: Monday 16th August 2027 - Friday 4th August 2028

Location: Based in Crewe, Cheshire, CW1 3PL.

Work Arrangement: Onsite

Entry Requirements: See 'What we're looking for' section

Our Industrial Placement Programme

As part of Bentley's annual Early Careers intake, you'll join a community of around 93 trainees including Industrial Placements, Graduates, and Apprentices.

During your placement, you'll be based at our Bentley Campus "Dream Factory". Click here to visit our virtual tour. Alongside hands-on work experience, you'll also benefit from:

• CSR and outreach activities
• Opportunities to participate in charity events, community projects, and social committees
• Masterclasses, development workshops, and social events
• Inclusivity networks and peer support groups
• Placements and rotations across different areas of the business that interest you

About the role

As an Industrial Placement Student at Bentley, you will play a key part in Bentley's journey to extraordinary vehicles for our customers. Based out of our state-of-the-art headquarters in Crewe, you will:

Support the delivery and continuous enhancement of Bentley's Visitor Experience by combining customer-facing operations with marketing, communications and administrative support.

Your main responsibilities include, but are not limited to

• Support the delivery of Visitor Experience operations, including reception duties, boutique sales, visitor enquiries, tour bookings, events and front-of-house activities.
• Manage and maintain marketing content across digital channels, including the website, social media, digital screens and promotional materials.
• Coordinate stakeholder engagement activities, support key projects and identify opportunities to improve customer and operational processes.
• Maintain customer data, reporting, purchase orders and administrative processes to support efficient day-to-day operations.

About the Department

The Visitor Experience team plays a key role in delivering exceptional experiences for Bentley customers, visitors and retailers. Through the management of tours, events, and customer engagement activities, the team showcases the Bentley brand and products, creating memorable experiences that support product sales and purchasing decisions and contribute to commercial objectives, while driving operational excellence and continuous improvement across the visitor journey.

What we are looking for

The successful candidates will be on track to achieve a 2:1 in the following degrees: Marketing, Events, Business Studies, communications or similar fields.

Skills required for the role

• Excellent customer service and communication skills.
• Strong organisational and coordination abilities.
• Digital marketing and content management awareness.
• Proactive problem-solving and continuous improvement mindset.

What we offer

• A starting salary of £25,500
• Support from our Early Careers team and 121 manager mentorship
• 35 days' holiday inclusive of bank holidays
• 10% pension contribution with life assurance benefits
• Learning and development opportunities

Right To Work

To be eligible for an Early Careers programme you must have a legal right to work in the UK for the duration of the placement or graduate scheme. We welcome students who have Settled Status, a Tier 4 Visa, or a Graduate Visa. We are unable to offer sponsorship for our Early Careers positions.

Belonging at Bentley

Motivated to be the most diverse, inclusive luxury car company, we are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered.

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Working at Bentley

To learn more about what life is like working at Bentley, and our assessment process.

Closing date: Friday 23rd October 2026