Industrial Disease Claims Specialist - Hybrid Work

PwC UK; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Empowered flexibility

Hybrid work arrangement

Private medical cover

24/7 virtual GP

Volunteering days

Job summary

PwC UK is seeking an experienced Claims Handler for its Centre of Excellence in the UK to manage a complex disease claims caseload. You will work within a team delivering excellent customer service, maintaining relationships with clients and contributing to KPIs.

The role requires EL/PL and disease claims experience, plus a solid grasp of medical and legal terminology; a proactive approach to compliance and high standards is essential.

Qualifications

• History of EL/PL claims handling experience.
• Disease claims handling experience.
• Good understanding of medical terminology.
• Good understanding of legal terminology.
• Ensure compliance with regulatory requirements.
• Excellent communication skills at all levels (in person, writing, phone).
• Ability to maintain high performance standards in a changing environment.
• Commitment to personal development and developing technical knowledge.

Responsibilities

• Handling of own complex caseload of disease claims.
• Undertake policy investigations and pursue recovery opportunities.
• Proactively handle claims to reduce litigation within the unit.
• Triage and action of incoming post within SLAs.

Skills

EL/PL claims handling

Disease claims handling

Medical terminology

Legal terminology

Communication skills

Job description

PwC UK is seeking an experienced Claims Handler for its Centre of Excellence in the UK to manage a complex disease claims caseload. You will work within a team delivering excellent customer service, maintaining relationships with clients and contributing to KPIs.

The role requires EL/PL and disease claims experience, plus a solid grasp of medical and legal terminology; a proactive approach to compliance and high standards is essential.