Industrial Automation Support Engineer

Avance Consulting; Broughton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an Industrial Automation Engineer to join their ShopFloor Support Team. This role involves delivering technical support, developing solutions to enhance application performance, and ensuring customer satisfaction through effective communication. Ideal candidates will have experience with MES technology and automation layers integration.

Qualifications

• Experience with MES/SMO technology.
• Knowledge of factory automation integration and ITIL processes.
• Excellent communication skills to interact with diverse stakeholders.

Responsibilities

• Support manufacturing critical applications.
• Provide technical guidance and maintain documentation.
• Communicate updates to stakeholders and develop permanent solutions.

Skills

Communication

Problem Solving

Technical Guidance

Machine Integration

Documentation

Tools

Aveva Wonderware InTouch

PLC

SCADA

HMI

ServiceNow

Job description

As an Industrial Automation Engineer, you will join the ShopFloor Support Team and be part of a team supporting manufacturing critical applications.

Key responsibilities:

• Work closely with the support team to understand issues and provide solutions within the defined time frame.
• Provide technical guidance and support to team members.
• Communicate effectively with key stakeholders to provide regular updates and ensure customer satisfaction.
• Develop permanent solutions to recurring issues and application performance problems.
• Maintain high-quality and accurate support documentation.
• Create and share knowledge and information with team members and the company.

Key experience:

• Experience with MES/SMO technology.
• Knowledge of Aveva Wonderware InTouch, PLC, SCADA, HMI.
• Experience with machine integration is an advantage.
• Good understanding of COTS manufacturing IT applications.
• Experience integrating factory automation layers with MES.
• Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.
• Knowledge of machine integration via OPC and various interfacing protocols.
• Knowledge of PLCs, SCADA, sensors, IIoT devices, and Aveva Wonderware InTouch.
• Knowledge of ITIL processes is beneficial.
• Ability to coordinate communication between suppliers, OEMs, and business stakeholders.
• Track and report progress to stakeholders.
• Experience working with ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes.

* Free services are subject to limitations