Individual Giving Manager

CHARITY PEOPLE; Luton; Hybrid; GBP 41,000 - 43,000; Full time

Job summary

A leading charity recruitment agency is seeking an Individual Giving Manager to drive a critical income stream for a hospice in Luton. You'll lead individual giving initiatives, manage a team, and utilize digital tools to enhance donor engagement. Ideal candidates will have proven experience in fundraising, knowledge of donor segmentation, and strong analytical skills. This role offers a competitive salary and hybrid working options.

Benefits

Flexible working hours

29 days' annual leave

Pension scheme options

Employee referral bonus

Health cash plan

Qualifications

• Experience leading individual giving programmes.
• Experience with lottery and raffles.
• Familiarity with marketing automation.
• Collaborative and strategic mindset.

Responsibilities

• Deliver an ambitious individual giving programme.
• Manage the development of regular giving and lotteries.
• Lead a supporter-centric strategy for donor engagement.
• Use data to optimise fundraising performance.

Skills

Strong experience delivering individual giving

Knowledge of donor segmentation

Strong analytical skills

Management or mentoring experience

Tools

CRM software

Reporting tools

Job description

What if your next role could shape the future of donor engagement and fundraising innovation? What if your strategic leadership could drive over £1 million in support for compassionate, life-changing care?

Charity People are thrilled to be partnering once again with a leading hospice to recruit a forward-thinking, digitally-savvy, and values-led Individual Giving Manager. This is a brilliant opportunity to lead a growing income stream that plays a critical role in sustaining the hospice's work with patients and families.

Reporting to: Head of Personal Giving
Responsible for: One Individual Giving Fundraiser
Location:Luton (hybrid working, 2 days per week in the office)
Salary: £41,750 - £42,794
Contract: 37.5 hours per week
Benefits: Flexible working hours, 29 days' annual leave plus bank holidays, additional leave after 5 years, pension scheme options, flexible holiday arrangements, employee referral bonus, free parking, subsidised meals, cycle-to-work scheme, health cash plan, EAP, and Blue Light Card discounts.

About the Hospice

This is more than a hospice, it is a vital support system for over 2,000 adults and children across Bedfordshire, Hertfordshire, and Milton Keynes. As one of only nine hospices that care for both children and adults on the same site, the hospice raises over £12 million annually through generous supporters, retail income, and innovative fundraising campaigns, all powered by a passionate team of 20+ fundraisers.

About the Role

As Individual Giving Manager, you'll be responsible for delivering an ambitious individual giving programme that brings in over £1.5 million annually. You will lead a supporter-centric strategy focused on acquisition, retention, and growth, harnessing digital tools, automation, and compelling storytelling to create engaging donor journeys. You will manage the development of regular giving, digital fundraising, appeals, lotteries, and raffles.

This is a role with real breadth and impact, combining strategy, digital innovation, data analysis, leadership, and collaboration.

This is your opportunity to:

• Lead the strategic development of individual giving at the hospice, owning a multi-million-pound income stream
• Oversee the growth and innovation of digital fundraising, automation, and integrated campaigns
• Manage, coach, and develop one Individual Giving Fundraiser
• Deliver and grow regular giving, lottery, and donor retention programmes
• Collaborate cross-departmentally with Fundraising, Digital, Marketing & Comms, and Data teams
• Use data and insight to test, learn, and optimise performance across channels
• Champion exceptional supporter journeys and deliver measurable income growth
• Be part of a values-led team where innovation, care, and collaboration thrive

Who They're Looking For

The hospice is seeking a digitally confident and results-driven fundraiser with experience leading individual giving programmes. You'll bring:

• Strong experience delivering and growing individual giving income through digital and traditional channels
• Ideally have experience of lottery and raffles and associated regulations
• Knowledge of donor segmentation, supporter journeys, and marketing automation
• Experience managing or mentoring staff and driving performance
• Strong analytical skills and confidence in working with CRM and reporting tools
• A collaborative and strategic mindset, comfortable working across teams
• Commitment to values of empathy, integrity, and supporter care

Why This Role?

This is a pivotal time to join the hospice's fundraising team. You'll have the autonomy to drive strategic change, access to brilliant in-house teams, and the opportunity to innovate and lead. You'll help shape the future of individual giving, securing the vital support that sustains compassionate care for those who need it most.

If you're ready to lead, grow, and make a lasting difference, we'd love to hear from you.

How to Apply

Please get in touch with Priya Vencatasawmy ([e-mail]) at Charity People.

Due to the urgency of this role, we are advertising on a rolling basis. Applications will be reviewed as received. If this affects you, please contact Priya directly.

The role will close on the 29th of August
Interviews to be confirmed.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.