Indirect Procurement Manager - Outsourced Services | £65k

Chartered Institute of Procurement and Supply (CIPS); London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

Join a leading blue-chip brand as a Strategic Indirect Procurement Manager. This role offers the chance to manage multi-million-pound spend on outsourced services, drive transformation in customer service delivery, and collaborate with senior stakeholders. This is a career-defining opportunity for ambitious procurement professionals seeking high-value contracts and professional growth.

Qualifications

• 3+ years of strong procurement experience across broad indirects.
• Experience in SRM and tracking supplier performance.
• Strong commercial awareness and proven contract negotiation skills.

Responsibilities

• Manage the full end-to-end sourcing process for outsourced contracts.
• Develop and implement supplier relationship management strategies.
• Lead negotiations and manage supplier risks actively.

Skills

Procurement

Contract Negotiation

Stakeholder Management

Supplier Relationship Management (SRM)

Commercial Awareness

Data Management

Tools

Ariba

Job description

Strategic Indirect Procurement Manager - Outsourcing & Managed Services | Global Blue Chip Household Name | £55,000 - £65,000 + Bonus & Strong Wider Package | West London (Hybrid)

Are you an ambitious procurement professional with experience across Indirect categories looking to take the next step in your career?

This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market across multiple sectors. Due to continued growth and expansion, they're looking for a Strategic Procurement Manager to manage multi-million-pound spend across outsourced and offshore managed services. These services support multi-channel customer interactions including technology, professional services, phone, chat, social media, email & more giving you the chance to directly impact the way customers experience one of the most immersive and digitally innovative brands on the planet.

Working closely with the Senior Procurement Manager, you'll play a key role in shaping the future of customer service delivery and broader outsourced service models. You'll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to achieve better commercial, operational, and customer outcomes within in a fast-paced and highly collaborative environment.

This is a fantastic opportunity to grow your career, gain exposure to high-value contracts, and partner with senior leadership across the business as you help transform a core area of the company's strategy.

Key Responsibilities:

• Manage the full end-to-end sourcing process for outsourced / third party managed services contracts, including RFPs, commercial negotiations, KPIs, and SLAs acting as a focal point for vendor selection.
• Develop and implement supplier relationship and performance management (SRM) strategies to maximise value.
• Partner with senior stakeholders across the UK and overseas to align procurement with the business' strategic goals.
• Lead negotiations and commercial terms, as well as proactively managing supplier risks.
• Support the business' move to a leaner, more agile vendor base across onshore and offshore locations for communications and contact centres.
• Drive long-term savings and service improvements in collaboration with global procurement

What You'll Bring:

• 3+ years of strong procurement experience across broad indirects.
• Having worked across contact centres, managed services, communications, outsourcing, technology or similar would be beneficial but is not a prerequisite.
• Strong commercial awareness and proven contract negotiation skills.
• Interest in, or familiarity with how outsourced or offshore delivery models operate.
• Ability to manage senior stakeholders with confidence and integrity.
• Experience in SRM and tracking supplier performance and governance.
• Willingness and enthusiasm to learn more about managed services and outsourcing within the customer service domain.
• Confident working with data & IT systems (Ariba) to manage supplier information and performance
  

This is a genuine career-building role where you'll work alongside talented professionals in a fast-paced, high-profile team. You'll have exposure to high-value procurements and supplier challenges, benefit from close mentoring, and grow your expertise in a strategic and global environment.

If you're ready to take the next step in your procurement career, contact Oskar at [e-mail] for a confidential discussion.

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