Indian Ocean - Travel Specialist

C&M Travel Recruitment; United Kingdom; Remote; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Incentive scheme

Overseas travel opportunities

Weekend rota

Job summary

C&M Travel Recruitment Ltd is seeking a Senior Travel Specialist for tailor-made holidays to the Indian Ocean. This fully home-based role can be performed from the UK or Ireland and focuses on driving sales performance while delivering exceptional customer service.

The ideal candidate has strong Indian Ocean knowledge, a track record in travel sales, and the ability to coach others in a collaborative team environment. OTE £40k–£42k with incentives.

Qualifications

• Extensive tailor-made travel sales experience with strong Indian Ocean knowledge.
• Experience mentoring or coaching colleagues is a plus.
• Proven ability to hit and exceed sales targets with strong commercial awareness.

Responsibilities

• Drive individual and team sales of tailor made Indian Ocean holidays.
• Manage customers from enquiry to return, maximizing conversion.
• Provide guidance and coaching to colleagues to improve performance.
• Assist workload planning, enquiry allocation and customer experience.
• Identify new itineraries and upsell opportunities to grow destination visibility.

Skills

Indian Ocean knowledge

Tailor-made sales

Mentoring

Sales targets

Customer service

Tools

CRM systems

GDS knowledge

Job description

Senior Travel Specialist - Indian Ocean

We're looking for a passionate and commercially minded Senior Travel Specialist to join a luxury travel business specialising in tailor made holidays to the Indian Ocean. This is an excellent opportunity for an experienced travel sales professional with exceptional Indian Ocean destination knowledge who is looking to take the next step in their career, combining hands-on travel sales with the opportunity to support and influence a specialist team. This position is fully home based in the UK or Ireland.

Senior Travel Specialist - Role & Responsibilities:

• Drive individual and team sales performance, actively selling tailor made holidays to the Indian Ocean while delivering exceptional customer service and commercial results.
• Manage customers from initial enquiry through to their return, maximising conversion through expert destination knowledge, relationship building and attention to detail.
• Support enquiry management, booking quality, lead follow-up and pipeline activity, assisting with complex bookings and helping to maximise conversion opportunities across the team.
• Provide guidance, coaching and day to day support to colleagues, sharing best practice and helping to drive performance and development across the team.
• Assist with workload management, rota planning and enquiry allocation to ensure a seamless customer experience and efficient team operation.
• Maintain exceptional standards across quotations, itineraries and customer interactions, supporting with escalated enquiries and complex customer situations where required.
• Provide insight into customer trends, booking behaviour and competitor activity, working closely with suppliers and internal stakeholders to drive destination growth and commercial performance.
• Support destination growth through product development, identifying new itineraries, experiences and upselling opportunities, while increasing destination visibility through website content, social media activity, trade events and educational visits.

Senior Travel Specialist - Skills & Experience Required:

• Significant tailor-made travel sales experience with strong knowledge of the Indian Ocean; tour operator experience preferred.
• Experience mentoring, coaching or supporting colleagues would be advantageous, although candidates looking to take their first step into a more senior role are also encouraged to apply.
• Proven track record of achieving and exceeding sales targets, with strong commercial awareness and an understanding of customer buying behaviour.
• Passion for creating exceptional tailor-made travel experiences, combined with excellent communication and relationship-building skills.
• Ability to inspire confidence, share knowledge and contribute positively within a collaborative team environment.
• Hands-on, proactive and results-focused approach, with the flexibility to adapt to changing business needs.
• Willingness to travel overseas for up to four weeks per year to further develop destination knowledge and supplier relationships.

Senior Travel Specialist - Additional Information:

• Competitive salary plus performance related bonus structure – OTE of £40k to £42k
• Fully home based in the UK or Ireland
• Incentive scheme linked to individual, team and destination performance.
• Regular educational visits and overseas travel opportunities.
• Weekend working on a rota
• Ideal for experienced Indian Ocean Specialists, Luxury Travel Consultants, Senior Travel Consultants or Tailor-made Travel Consultants looking to progress their career.