Independent Victim Advocate

Victim Support; United Kingdom; Hybrid; GBP 27,000; Full time

Job summary

Victim Support is seeking Caseworkers (Independent Victim Advocates) to join their London team. The role involves providing comprehensive support to clients and requires resilience, adaptability, and a focus on customer service. With a commitment to making a difference, the position offers flexible working arrangements and a competitive benefits package.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays, rising to 33 days

An extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

High Street and leisure discounts

Access to financial wellbeing hub

Employee assistance programme & wellbeing support

Ongoing training & support for career development

Qualifications

• Experience in providing support to victims of crime.
• Ability to manage a demanding workload and meet deadlines.
• Flexibility for home and office working.

Responsibilities

• Provide high-quality, holistic support to clients, including victims of sexual violence.
• Travel to appointments with clients across London.
• Work flexibly including evenings and weekends as needed.

Skills

Resilience

Adaptability

Customer service

Job description

We have an exciting opportunity for Caseworkers (known internally as Independent Victim Advocates - IVA) to join the London team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you.

Location: 5-7 Singer Street, London EC2 4BQ

Type: Full time

Hours per week: 37.5

Work schedule: Monday to Friday, 9am to 5pm, with occasional Saturday work

Salary: £26,830.20 per annum

Allowances: London Weighting

Contract type: Permanent

DBS required? Yes

Enhanced Police vetting required? No

Closing Date: 23/07/2025

Ref No: 6215

Documents: PDF, 173.19kb

What we offer:

At Victim Support, we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the roles:

These roles offer flexibility for home and office working with travel to appointments to meet clients across London as required. You will work Monday to Friday, 9am to 5pm, with some evening and weekend working on occasion depending on client needs.

As an Independent Victim Advocate, you will provide high-quality, holistic support to clients, including victims of sexual violence. You will need to manage a demanding workload, travel to appointments with clients, and meet various deadlines.