Independent Victim Advocate

Victim Support; South Yorkshire; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

Victim Support is seeking a compassionate Caseworker in South Yorkshire to deliver tailored support to victims of crime. This full-time position, based in Rotherham, involves developing structured support plans, ensuring seamless communication, and utilizing IT systems for case management. The role supports professional growth and offers flexible working options, alongside a comprehensive benefits package including annual leave and pension contributions.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays, rising to 33 days

Pension with 5% employer contribution

Ongoing training & support

Cycle to work scheme

Employee assistance programme

Qualifications

• Able to work under pressure with confidence and compassion.
• Capable of trauma-informed communication.
• Competent in IT and case management systems.

Responsibilities

• Provide structured support plans for victims, based on assessments.
• Build rapport and explain services to victims of crime.
• Manage ongoing support and case management.

Skills

Resilience

Adaptability

Customer service

Compassion

Empathy

IT competency

Tools

Microsoft Office

Job description

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Client:

Location:

South Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

82753d78ee03

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We have an exciting opportunity for a Caseworker (known internally as an Independent Victim Advocate) to join the Cope and Recovery team in South Yorkshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Details:

• County/Borough: South Yorkshire
• Office location: Rotherham, S60 1QY
• Full time/Part time: Full time
• Hours per week: 37.5
• Work schedule: Monday - Friday 9am - 5pm
• Basic Salary: £26,830.20 per annum
• Contract type: Fixed Term
• End date: 31st March 2026
• DBS required: Yes, Enhanced
• Police vetting required: Yes
• Closing Date: 23/07/2025
• Ref No: 6216

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Rotherham and is offered on a hybrid basis working from both the office and at home.

As an Independent Victim Advocate (IVA), you will be:

• Ensuring the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS’s Service Model. You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide ongoing support and case management.

You will need:

• To be a confident, compassionate & empathic person who can work well under pressure
• To be able to speak with people in a trauma-informed way
• To be composed, empathic & able to quickly assess situations
• To live within South Yorkshire, or a reasonable distance from South Yorkshire, to fulfill the needs of our service and victims in line with our Outreach program
• To be a competent IT user, able to work on a case management system, access phone and online systems, email and Microsoft Office