Independent Store Manager - Lincoln

RecruitMe; Lincoln; On-site; GBP 25,000 - 30,000; Full time

Job summary

An independent wine retailer in Lincoln seeks a passionate Shop & Sales Manager to lead retail operations. The ideal candidate has a strong passion for wine and excellent customer service skills. Responsibilities include driving sales, managing stock, and coordinating events. This role offers a performance-based bonus, 29 days holiday, and opportunities for wine training. Join a respected retailer with a commitment to quality and community.

Benefits

Performance based bonus

29 days holiday

Staff discount

Company pension scheme

WSET wine training

Qualifications

• A hands-on approach is essential for daily shop operations.
• Previous retail or hospitality experience is desirable.
• Wine knowledge will be beneficial (WSET training provided).

Responsibilities

• Deliver an outstanding customer experience.
• Drive sales through recommendations and engagement.
• Manage stock and coordinate deliveries.

Skills

Passion for wine and providing excellent customer service

Strong team player and clear communicator

Proactive and well-organised, with a hands-on approach

Confident in a sales environment

Job description

Independent Wine Retailer | Full-Time | Up to £30,000 DOE | Lincoln

An award-winning independent wine retailer based in Lincoln’s historic Cathedral Quarter is seeking a passionate and customer-focused Shop & Sales Manager to lead their retail operations.

With over 30 years of heritage, this business is known for its exceptional product range, including unique wines and small-batch spirits from around the world, and for creating a warm, welcoming atmosphere for customers both in-store and online.

This is an exciting Shop Manager opportunity to join a thriving business with a loyal customer base, strong local reputation, and growing wholesale arm.

The Role

As the Retail Shop & Sales Manager, you'll play a pivotal role in the day-to-day running of both the shop and online store. You'll be responsible for delivering a first-class customer experience, driving retail and wholesale sales, managing inventory, and supporting tastings and events.

Ideal for someone with a hands-on approach who enjoys customer interaction, retail operations, and working as part of a small, close-knit team.

Key Responsibilities

• Deliver an outstanding customer experience.

• Drive sales through product recommendations and proactive engagement

• Develop and grow wholesale accounts and commercial opportunities

• Manage stock, weekly orders, till transactions, and data accuracy

• Analyse sales reports to drive improvements and inform decisions

• Coordinate deliveries and customer orders

• Create engaging product displays and merchandising

• Maintain supplier relationships and attend key tastings

• Support planning and delivery of customer tastings and events

• Stay informed on market trends, new product launches, and competitor activity

• Maintain a clean, organised, and welcoming retail environment

• Keep the company website up to date with current products and pricing

• Respond to customer enquiries via email in a timely and professional manner

Skills & Experience
Essential:

• Passion for wine and providing excellent customer service

• Strong team player and clear communicator

• Proactive and well-organised, with a hands-on approach

• Confident in a sales environment and able to deliver great service

Desirable:

• Previous retail or hospitality experience

• Wine knowledge (WSET training will be provided)

• Full driving licence

Benefits

• Performance based bonus

• 37.5 hours per week (including at least 2 Saturdays per month)

• 29 days holiday (including public and bank holidays)

• Staff discount and company pension scheme

• WSET wine training

• Supplier tastings, local winery visits, and product education opportunities

To apply or find out more, please contact us today.
This is a fantastic opportunity to join a respected, independent retailer with a real passion for wine and people.