Independent Living Team Leader

Amplius; Aylesbury; Hybrid; GBP 34,000; Full time

Job summary

A community support organization is seeking an Independent Living Team Leader to oversee customer support and advisors, ensuring exceptional service. This role includes managing a hybrid team and helping customers maintain independence through welfare checks and advocacy. Competitive salary of £33,740.44 per year with 28 days annual leave and various employee benefits.

Benefits

28 days annual leave

Enhanced maternity, paternity, and adoption leave

Pension contribution up to 10%

Health and wellbeing support

Cycle to work scheme

Qualifications

• Full UK driving licence is essential for this role.
• DBS clearance is required for this role.
• Ability to manage workload with minimal supervision.

Responsibilities

• Welcome new customers and help them settle in.
• Respond to customer concerns and support Advisors.
• Carry out and review risk assessments and monitor cases.

Skills

Experience using computer systems

Proficient in Teams

Customer-facing experience

Problem-solving skills

Excellent communication skills

Understanding of GDPR

Tools

MS Office

Smartphones

Tablets

Job description

Overview

Independent Living Team Leader – Milton Keynes. Salary £33,740.44 per year. Permanent, full time. Location: Hybrid, with a weekly presence in our Milton Keynes office.

At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes. As our Independent Living Team Leader for Visiting Services, you will lead a dedicated team of advisors to ensure customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence.

Responsibilities

• Welcome new customers, helping them settle in and understand the support available.
• Respond to customer concerns and support Advisors with issues like antisocial behaviour (ASB), neighbour disputes, and rent arrears.
• Support customers with property repairs, escalating issues when needed.
• Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
• Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
• Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
• Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
• Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
• Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
• Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.

Your toolkit for success

• Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive).
• Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
• Experience working independently and as part of a team.
• Ability to plan and manage workload with minimal supervision.
• Experience in a customer-facing environment and strong administrative skills.
• Flexible and adaptable to change.
• Excellent listening, problem-solving, and communication skills.
• Understanding of GDPR and customer confidentiality.
• A full UK driving licence is essential for this role.
• DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Why join Amplius?

• There are loads of things that make Amplius a great place to be – every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
• 28 days annual leave (plus bank holidays)
• Enhanced maternity, paternity, and adoption leave
• Paid qualifications and professional subscriptions
• Pension contribution up to 10%
• Health and wellbeing support
• Carers leave
• Cycle to work scheme
• Electric car lease scheme
• Paid fertility and maternity leave
• Financial wellbeing support
• Free flu jabs
• Life assurance

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Our values

We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 14 September
Phone screening: 18 September
Interviews: 22 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums.