Independent Living Advisor | Make a Real Impact in Care

Barrie Bookkeeping & Payroll Solutions Ltd; Chester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Company pension scheme

Mileage reimbursement for travel

Death in Service benefit

Employee Assistance Programme (EAP)

Supportive working environment

Additional development opportunities

Job summary

Barrie Bookkeeping Chester is seeking an Independent Living Advisor to support individuals who receive Direct Payments, helping them plan budgets, access care, and manage payroll and contracts with local authorities. You will visit customers, provide guidance, prepare employment contracts for Personal Assistants, and work with colleagues to deliver person-centred support in the local community.

The role offers a full-time schedule (33.5 hours/week) with mileage reimbursement and a supportive,

Qualifications

• Experience supporting vulnerable individuals or groups.
• Background in advice, guidance, customer service, social care, health, housing, or other people-focused roles.
• Excellent communication and interpersonal skills, with the ability to build trust and explain complex information clearly.
• Strong organisational skills to manage a varied workload, prioritise tasks, and meet deadlines.
• Flexible, proactive, and able to work independently while contributing to a team.

Responsibilities

• Guide and support individuals who receive Direct Payments, helping them to make informed decisions about their care and support arrangements.
• Assist customers with Direct Payment documentation, budget planning, and initial costings to ensure they can confidently manage their funding.
• Explain payroll services, employment responsibilities, and prepaid card processes in a clear and accessible way.
• Prepare and issue employment contracts for Personal Assistants, supporting customers to become confident employers.
• Develop person-centred support plans tailored to each individual's needs, goals, and lifestyle.
• Build positive, professional relationships with customers, providing ongoing advice and guidance throughout their Direct Payment journey.
• Conduct occasional home visits across the local area to offer face-to-face support and review individual circumstances.
• Work collaboratively with colleagues, external agencies, and stakeholders to achieve the best outcomes for customers.
• Maintain accurate records and ensure all documentation is completed in line with organisational policies and relevant legislation.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Customer service

Proactive/self-motivated

Tools

Microsoft Office

Job description

Barrie Bookkeeping Chester is seeking an Independent Living Advisor to support individuals who receive Direct Payments, helping them plan budgets, access care, and manage payroll and contracts with local authorities. You will visit customers, provide guidance, prepare employment contracts for Personal Assistants, and work with colleagues to deliver person-centred support in the local community.

The role offers a full-time schedule (33.5 hours/week) with mileage reimbursement and a supportive,