Independent Accommodation Services Auditor (London)

Criterion Hospitality Ltd; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Criterion Hospitality Ltd. seeks an experienced Accommodation Services Auditor to provide independent assurance across our London hotel portfolio. You will audit outsourced and internal accommodation services, review evidence, identify control weaknesses and financial leakage, and ensure corrective actions are completed.

This is an independent audit role without managing operational teams. You will develop audit programmes, review contracts and records, conduct site audits, test compliance, and

Qualifications

• Proven experience in internal or operational audit, compliance or contract assurance.
• Experience auditing outsourced services, multi-site hospitality or related fields.
• Strong analytical, numerical and data-review skills.
• Ability to interpret contracts, service specifications, invoices and supporting evidence.
• Travel across London portfolio and flexibility to adapt working times as required.
• Right to work in the UK.

Responsibilities

• Develop and maintain a risk-based audit programme across the hotel portfolio.
• Review contracts, service-level agreements, specifications, operating records and local sign-off controls.
• Conduct planned and unannounced site audits, sample checks and document reviews.
• Verify service logs, worksheets, staffing records, exception reports and completion records.
• Identify service failures, unrelated activity, control gaps and recurring non-compliance.
• Reconcile supplier invoices against contracts, approved rates, service records and evidence of delivery.
• Identify overbilling, duplicate charges, unsupported extras, incorrect rates and missed credits.
• Prepare clear variance and audit reports showing findings, evidence, risk, financial impact, ownership and required action.
• Test compliance with company standards, contractual obligations, hygiene controls, health and safety requirements and operating procedures.
• Audit areas including room servicing, linen and laundry, public areas, guest amenities and specialist cleaning.
• Evaluate supplier performance and identify trends affecting guest experience, cost or operational risk.
• Maintain complete audit trails, findings logs and action trackers.
• Escalate significant, repeated or unresolved issues to the Head of Operations and relevant stakeholders.
• Confirm that corrective actions, credits and recoveries have been completed before closing findings.
• Recommend improvements to contracts, procedures, reporting, sign-off controls and supplier governance.
• Communicate findings professionally to hotel management, Finance, Procurement and service providers while maintaining independence.

Skills

Internal audit

Operational audit

Compliance

Contract assurance

Financial control

Analytical skills

Numerical skills

Data review

Contract interpretation

Communication

Commercial awareness

Job description

Criterion Hospitality Ltd. seeks an experienced Accommodation Services Auditor to provide independent assurance across our London hotel portfolio. You will audit outsourced and internal accommodation services, review evidence, identify control weaknesses and financial leakage, and ensure corrective actions are completed.

This is an independent audit role without managing operational teams. You will develop audit programmes, review contracts and records, conduct site audits, test compliance, and