Income Team Leader

Leeds Federated Housing Association Limited; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent housing association in Leeds seeks an Income Team Leader to enhance its customer-focused income service. This role includes leading a team to reduce arrears, improving service delivery, and ensuring compliance with policies while fostering strong partnerships with local authorities. Candidates should have a solid background in income or housing management, and a proactive approach to service improvement.

Qualifications

• At least two years of experience leading income or housing teams.
• Knowledge of rent arrears and debt recovery processes.
• Experience with Local Authorities and Universal Credit.

Responsibilities

• Lead and manage a team delivering income collection services.
• Develop innovative campaigns for effective income management.
• Ensure high levels of customer satisfaction and tenancy sustainability.

Skills

Leadership

Customer Service

Communication

Data Analysis

Debt Recovery

Job description

Social network you want to login/join with:

Leeds Federated Housing Association Limited

Location:

Leeds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

101d1d32cd12

Job Views:

7

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

As Income Team Leader at Leeds Federated, you’ll guide and support your team to deliver a high-quality, customer-focused income service that meets regulatory standards. You will provide practical advice and technical guidance to ensure policies and procedures are followed consistently, while working closely with colleagues across financial inclusion and other area teams to achieve high levels of customer satisfaction, tenancy and neighbourhood sustainability.

This is a fantastic opportunity to make a difference, working within a collaborative housing team where your leadership will help shape a positive experience for both customers and colleagues.

What you’ll do:

Lead and manage a team to deliver customer focused Income collection service.

Set clear targets for your team to reduce outstanding arrears while leading new initiatives that enhance the quality of service we deliver to customers.

Maintain open and effective communication within the team, sharing key information and encouraging ideas and feedback from team members.

Oversee income collection processes to minimise rent arrears, ensuring policies are applied consistently and fairly.

Ensure the delivery of proactive, personable and robust service focused on maintaining successful tenancies

Develop innovative campaigns promoting effective income Management

keep up to date on changes to welfare benefits and actively participate in relevant forums to gather best practices that enhance service delivery.

Collaborates with Area Team colleagues to maximise the performance of assets and ensure tenancy and neighbourhood sustainability

Enable customers to engage with the organisation and influence how services and improvements are provided and delivered to consistently high standards

Delivers an excellent standard of customer service and achieves high levels of customer satisfaction, tenancy and neighbourhood sustainability

What we’re looking for:

Experience leading income or housing teams for at least two years in a performance-focused environment.

Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court.

Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues

Experience of building successful partnerships with both internal teams and external organisations.

Proactive in driving continuous improvement, using feedback and data to enhance services.

Closing Date: 13th July 2025

Interviews Date: 23rd July 2025

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.