Income Team Leader

JR United Kingdom; Leeds; On-site; GBP 43,000; Full time

Job summary

A leading housing association is looking for an Income Team Leader to guide a team in delivering a high-quality income service. The successful candidate will lead initiatives to improve service delivery, enhance customer satisfaction, and ensure effective income management aligned with regulatory standards.

Qualifications

• Experience leading income or housing teams for at least two years.
• Strong understanding of rent arrears and debt recovery processes.
• Experience engaging with Local Authority and Universal Credit.

Responsibilities

• Lead and manage a team to deliver a customer-focused income collection service.
• Oversee income collection processes to minimise rent arrears.
• Collaborate with Area Team colleagues to maximise asset performance.

Skills

Leadership

Communication

Debt Recovery

Customer Service

Partnership Building

Job description

Income Team Leader

Location:

Leeds, West Yorkshire, United Kingdom

Client:

Leeds Federated Housing

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.07.2025

Expiry Date:

24.08.2025

Job Description:

Income Team Leader

Salary: £42,966

Location: Leeds

As an Income Team Leader at Leeds Federated, you'll guide and support your team to deliver a high-quality, customer-focused income service that meets regulatory standards. You will provide practical advice and technical guidance to ensure policies and procedures are followed consistently, while working closely with colleagues across financial inclusion and other area teams to achieve high levels of customer satisfaction, tenancy, and neighbourhood sustainability. This is a fantastic opportunity to make a difference, working within a collaborative housing team where your leadership will help shape a positive experience for both customers and colleagues.

What you'll do:

• Lead and manage a team to deliver a customer-focused income collection service.
• Set clear targets for your team to reduce outstanding arrears while leading new initiatives that enhance the quality of service we deliver to customers.
• Maintain open and effective communication within the team, sharing key information and encouraging ideas and feedback from team members.
• Oversee income collection processes to minimise rent arrears, ensuring policies are applied consistently and fairly.
• Ensure the delivery of proactive, personable, and robust service focused on maintaining successful tenancies.
• Develop innovative campaigns promoting effective income management.
• Stay updated on changes to welfare benefits and actively participate in relevant forums to gather best practices that enhance service delivery.
• Collaborate with Area Team colleagues to maximise asset performance and ensure tenancy and neighbourhood sustainability.
• Enable customers to engage with the organisation and influence how services and improvements are provided and delivered to high standards.
• Deliver excellent customer service and achieve high levels of customer satisfaction, tenancy, and neighbourhood sustainability.

What we're looking for:

• Experience leading income or housing teams for at least two years in a performance-focused environment.
• Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court.
• Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues.
• Experience of building successful partnerships with internal teams and external organisations.
• Proactive in driving continuous improvement, using feedback and data to enhance services.

Additional Information:

Closing Date: 13th July 2025

Interviews Date: 23rd July 2025

We reserve the right to close this vacancy if we receive a suitable number of applications. Applications should be submitted promptly. Leeds Federated is an equal opportunities employer and promotes diversity in all our activities.

The Company:

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable as many people as possible to access and live sustainably in good-value, affordable housing.