Income Team Leader

Two Rivers Housing; Forest of Dean; On-site; GBP 30,000 - 40,000; Full time

Job summary

Two Rivers Housing is seeking an Income Team Leader to drive the delivery of a high-quality income support service for tenants in Gloucestershire. The successful candidate will lead a team, manage accounts, and engage with local authorities on rent issues. Ideal applicants will have leadership experience, real knowledge of debt recovery processes, and strong communication skills, along with relevant qualifications.

Qualifications

• Experience leading an income team in a performance-focused environment.
• Strong understanding of rent arrears and debt recovery processes.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Lead the income team to deliver high-quality income support service.
• Monitor and manage tenant accounts, especially those in arrears.
• Work collaboratively to develop team processes and improve outcomes.

Skills

Team Leadership

Debt Recovery Knowledge

Communication Skills

Education

HNC level qualification or higher

Chartered Institute of Housing qualification or equivalent

Job description

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Permanent, full time (37 hours per week)

Closing date: Sunday 10th August 2025

Interview date: Friday 5th September 2025

Come make a real difference as our Income Team Leader!

Everyone should have a warm, safe, affordable home. As our Income Team Leader, you’ll play an important role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.

You’ll lead your team to deliver a high quality, compliant, income support service and provide a great customer experience to our tenants. You and your team will monitor and manage accounts for all tenancy types, supporting tenants that fall into arrears with an aim to keep them in their homes. Working with the Head of Income you’ll help develop and improve the team’s processes.

What you’ll bring to our team

Skilled and experienced, you’ll understand the importance of following regulations and working within agreed targets and budgets. You’ll build good relationships across the business and support your team to develop their skills and provide the best outcomes for our tenants.

What we are looking for

• Experience leading an income team in a performance-focused environment.
• Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court.
• Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues
• A competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate, relevant language and techniques.
• Ability to work collaboratively and take ownership and accountability for the success and performance management of their team.

Qualifications

• Full UK driving licence and access to a car insured for business use.
• Qualified to HNC level or higher in a relevant subject area ideally.
• Chartered Institute of Housing qualified or equivalent.