Income Services Manager

Eastlight Community Homes; Essex; On-site; GBP 48,000 - 57,000; Full time

Job summary

A leading social housing provider in England is seeking an experienced Income Services Manager to lead income recovery initiatives and enhance rent collection. You will manage a performance-focused team, ensure compliance with regulations, and support financial inclusion for tenants. Competitive salary of £56,520 plus benefits offered, in a full-time role with 37 hours per week.

Benefits

Car Allowance of £2,200 per annum

30 days annual leave plus bank holidays

Healthcare cash plan and life assurance

Trailblazing family leave policy

Annual wellbeing grant of £200

Qualifications

• Proven experience in income recovery or similar management roles.
• Understanding of KPIs relevant to rent collection.
• Experience in developing policies and procedures.

Responsibilities

• Lead and develop the Income Team for effective rent collection.
• Oversee compliance with relevant legislation.
• Prepare reports for senior stakeholders.

Skills

Team leadership

Performance management

Debt management

Compliance oversight

Policy development

Job description

We are seeking an experienced Income Services Manager to join us on a permanent, full-time basis, to lead our income recovery efforts, ensuring effective rent collection and debt management in line with our corporate vision. In this role, you will lead, motivate, and develop the Income Team to deliver an outstanding rent collection and arrears recovery service. You'll manage performance against clear KPIs, oversee compliance with statutory requirements, and work closely with internal teams and external partners to ensure robust income management. You will also play a key role in developing policies and procedures, preparing reports for senior stakeholders, and supporting the financial year-end process. As Income Services Manager, you will be responsible for driving continuous improvement, managing risk, and representing Eastlight both internally and externally. You will ensure the rent management system provides accurate information, liaise with Neighbourhood Leads, and actively promote fairness and diversity within the team. This role offers the opportunity to make a real impact by maximising income and supporting our tenants through financial inclusion initiatives.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £56,520 per annum
• £2,200 Car Allowance per annum
• Permanent, Full time, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum - Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption - 12 weeks full pay/6 weeks half pay) - Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership