Income Services Manager

Goodman Masson; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A well-established Housing Association in East London is seeking an Income Services Manager for an interim period. The role involves leading a team for rent collection and debt management, ensuring compliance with obligations, and working collaboratively within a hybrid model. Candidates should have a background in housing associations or local authorities with team management experience. This is a crucial position impacting the community.

Qualifications

• Background in Housing Association or Local Authority with team leadership in Income & Debt recovery.
• Experience in managing team performance and setting targets.
• Strong communication and presentation skills.

Responsibilities

• Lead and motivate a team for rent collection and arrears recovery.
• Create KPIs and dashboards for rent collection performance.
• Ensure compliance with statutory obligations and risk management.
• Support team with understanding of universal credit and eviction processes.

Skills

Team management

Income recovery

Debt management

Stakeholder liaison

IT skills

Job description

A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work.

They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in team management and in maximising their income recovery efforts, ensuring rent collection and debt management.

Responsibilities:

• Lead and motivate a team of income officers to provide a strong level of rent collection and arrears recovery service
• Create clear KPI's and dashboards to highlight rent collection performance and present findings
• Overseeing that all statutory and compliance obligations are met within time scales and risks are mitigated via strong controls
• Support team with understanding of universal credit, court proceedings and dealing with complaints and at times, eviction processes

Requirements:

• Housing Association / Local Authority background with experience leading teams in Income & Debt recovery, following best practice
• Experienced in team management, the ability to oversee the team's performance and review targets in 1:1s
• Confident presenting and liaising with stakeholders at a range of levels (both internally and externally)
• Positive approach to work, happy to collaborate and have strong IT skills

The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment.

If this role sounds of interest and you have the relevant experience, please apply ASAP as the opportunity is a crucial role within the organisation structure.