Income Services Manager

Eastlight Community Homes; Braintree; On-site; GBP 57,000; Full time

Job summary

A leading community housing provider in the UK is seeking an experienced Income Services Manager to oversee rent collection and debt management efforts. The role requires leadership skills and a commitment to continuous improvement, working closely with various teams to ensure effective income management. The position offers a competitive salary package and the chance to make a significant impact within the community.

Benefits

£56,520 per annum

£2,200 Car Allowance per annum

30 days annual leave plus bank holidays

Group stakeholder pension plan

Annual wellbeing grant of £200

Trailblazing family leave

Healthcare cash plan

Life assurance

Formal qualifications and paid professional membership

Qualifications

• Experience leading teams in income recovery and debt management.
• Ability to manage performance against KPIs.
• Expertise in compliance with statutory requirements.

Responsibilities

• Lead the Income Team to deliver effective rent collection.
• Ensure compliance with internal policies and external regulations.
• Develop policies and prepare reports for stakeholders.

Skills

Leadership

Performance Management

Income Recovery

Debt Management

Policy Development

Problem-Solving

Job description

Agencies

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

We are seeking an experienced Income Services Manager to join us on a permanent, full-time basis, to lead our income recovery efforts, ensuring effective rent collection and debt management in line with our corporate vision.

In this role, you will lead, motivate, and develop the Income Team to deliver an outstanding rent collection and arrears recovery service. You’ll manage performance against clear KPIs, oversee compliance with statutory requirements, and work closely with internal teams and external partners to ensure robust income management. You will also play a key role in developing policies and procedures, preparing reports for senior stakeholders, and supporting the financial year-end process.

As Income Services Manager, you will be responsible for driving continuous improvement, managing risk, and representing Eastlight both internally and externally. You will ensure the rent management system provides accurate information, liaise with Neighbourhood Leads, and actively promote fairness and diversity within the team. This role offers the opportunity to make a real impact by maximising income and supporting our tenants through financial inclusion initiatives.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £56,520 per annum
• £2,200 Car Allowance per annum
• Permanent, Full time, 37 hours per week
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [e-mail]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Important Dates

Closing Date: Friday 17 October at 23:59pm

Interview Date: Interviews are expected to be held on 23/24 October 2025 via Microsoft Teams