Income Recovery Officer - Specialising in Housing Benefit Overpayment - Hybrid Working

TN United Kingdom; London; Hybrid; GBP 38,000 - 41,000; Full time

Job summary

An established local authority in London is seeking an empathetic Income Recovery Officer specializing in Housing Benefit overpayments. This hybrid role involves working within a dedicated team to recover debts while considering the vulnerabilities of clients. The ideal candidate will have a strong understanding of debt legislation and experience with systems like Northgate or SAP. With a competitive salary and excellent benefits, including generous holiday and a local authority pension, this position offers a fulfilling opportunity to make a positive impact in the community.

Benefits

31 days holiday plus Bank Holidays

Local Authority Pension

Hybrid working

36 hour working week

Qualifications

• Good knowledge of debt legislation for Housing Benefit overpayments.
• Track record in debt recovery and Housing Benefit roles.

Responsibilities

• Pursuing debts through communication and legal action.
• Providing advice on debt management to services.

Skills

Debt Legislation Knowledge

Communication Skills

Attention to Detail

Tools

Northgate Housing Benefit System

SAP

Job description

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Income Recovery Officer - Specialising in Housing Benefit Overpayment - Hybrid Working, London

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Client:

Page Personnel

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6879b89cb17e

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Hybrid Position

About Our Client

A London based Local Authority who are committed to maintaining high standards of public service and are dedicated to the well-being of the community they serve.

Job Description

Working in a team of 13, the Income Recovery Officer will focus on the recovery of over payment of Housing Benefits from individuals. The role demands an empathetic and holistic approach to debt recovery, considering the vulnerability of the Housing Benefit client base. Your duties will include:

• Proactively pursuing debts through telephone or written communication and/or legal action.
• Ensuring objectives and targets are met within designated time frames.
• Providing advice and guidance to internal and external services on debt management.

The Successful Applicant

The successful Income Recovery Officer will have a good knowledge of debt legislation concerning the collection of Housing Benefit over payments and a track record of success in this area. Ideally you will have previous exposure to using either Northgate Housing Benefit system or SAP and previously worked as a Housing Benefit Officer/Over Payment Officer/Income Recovery Officer. Alongside your understanding of Housing Benefit legislation, strong communication skills (verbal and written) and attention to detail are essential.

What's on Offer

A salary of £38,934 - £40,775 plus an excellent benefits package include hybrid working, 31 days holiday (plus Bank Holidays), Local Authority Pension, 36 hour working week.