Income Recovery & Enforcement Officer

L&Q; Greater London; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

L&Q is seeking an Income Recovery & Enforcement Officer to manage arrears portfolios, oversee court proceedings and, where necessary, eviction actions. This role balances firm enforcement with compassionate customer service to safeguard residents and L&Q’s ability to invest in homes and communities.

You’ll work with Housing, Finance and Legal teams, handle high-volume caseloads, and represent L&Q in court when required.

Qualifications

• Experience in housing arrears recovery and enforcement.
• Ability to manage fast-paced, high-volume workload.
• Strong customer service with sensitive conversations.
• Knowledge of welfare benefits and tenancy arrears processes.
• Excellent organisational, negotiation and influencing skills.

Responsibilities

• Manage caseload across legal arrears lifecycle, including court cases and evictions.
• Liaise with external legal advocates representing L&Q at court.
• Prepare witness statements and documentation for court outcomes.
• Make decisions on enforcement action balancing risk and impact.
• Meet call and case management targets with residents.
• Provide residents with advice to maximise income and sustain tenancies.
• Collaborate with Housing, Finance and Legal teams for seamless arrears management.

Skills

Housing arrears recovery

Enforcement

Court proceedings

Eviction

Job description

Title

Income Recovery and Enforcement Officer(NB Enforcement & Recovery Lead)

Contract Type

2x Permanent, Full Time, 35 hours

Salary

Starting from 34,381 per annum (London weighted salary) or 30,386 per annum (Regional salary)

Grade

6

Reporting Office

London, Stratford or Manchester, Trafford

Persona

Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date

4 th October 2026 - 23:00

Interview Dates

Week Commencing 12 th October 2026 - via Ms Teams.

Start Date

16 th November 2026

Join our Income Recovery Team at L&Q

Are you looking to make a real impact in housing arrears recovery and enforcement?

We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary.

You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation.

This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities.

Your impact in the role:

• Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required.
• Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf.
• Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.
• Take confident decisions on enforcement action, balancing risk and customer impact.
• Work proactively to meet call and case management targets, handling a high volume of customer contact.
• Provide residents with advice and signposting to maximise income and sustain tenancies where possible.
• Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management.

What you'll bring:

• Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction.
• Confidence in decision-making and managing a fast-paced, high-volume workload.
• Strong customer service skills, with the ability to handle sensitive and challenging conversations.
• Knowledge of welfare benefits and tenancy-related arrears processes.
• Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.