Income Protection Claims Assessor

Vitality; London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

Vitality seeks an Income Protection Claims Assessor to join their Life Income Protection team in London. The role involves assessing claims and ensuring compliance with industry standards, along with supporting team members. Applicants should have a degree and experience in handling claims, making a significant impact while benefitting from competitive rewards and development opportunities.

Benefits

Bonus Schemes

Pension up to 12%

Health insurance rewards

Life Assurance

Qualifications

• Experience in assessing and managing Income Protection claims.
• Dealing directly with the FOS.
• Knowledge of the UK insurance market.

Responsibilities

• Assess Income Protection claims, ensuring compliance with industry standards.
• Draft and issue claims decision letters.
• Liaise with stakeholders to expedite claim outcomes.

Skills

Attention to detail

Problem solving

Communication

Education

Degree level or equivalent

Tools

Excel

PowerPoint

Word

Job description

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Team - Life Income Protection

Working Pattern - Home working however, may be required to go into a Vitality location ad hoc (Stockport, Bournemouth or London)

• Solves complex problems, takes a new perspective on existing solutions
• Degree level or equivalent and likely to have professional qualifications. Has specialist level knowledge gained through significant work experience in a relevant role.
  
  

What this role is all about:

Key Actions

• Assess Income Protection claims. Attention to detail and compliance are key as you will be adhering to the industry leading claims practice. This will include obtaining medical information, financial information, and any other information relevant to the assessment of the risk on each claim; adhering to the relevant Service Level Agreement
• Drafting and issuing claims decision letters and other claims related correspondence. This may include communications to Senior members of staff.
• Liaise with the strategic underwriters, management, reinsurers, and other stakeholders to ensure the swift and correct outcome of a claim.
• Support team members with best practice techniques, medical practice through knowledge sharing.
• Follow internal client service practices which build rewarding relationships and enables exceptional client service
  
  

What You Need To Thrive

• A broad experience in assessing and managing IP claims as detailed above.
• Experience of dealing directly and effectively with the FOS on claims related matters
• Good experience of working with reinsurers.
• Confident in presenting ideas and training peers.
• Intermediate skills in Word, Excel, PowerPoint, and usual Office apps.
• A detailed knowledge of the UK insurance market and regulatory environment.
  
  

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary
  
  

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.
  
  

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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