Income Officer, Grade 8 (£38,934 -£40,755)

Income Officer

Salary - Grade 8 (£38,934 -£40,755) per annum, including London Weighting

Job Term : Full Time

No. of Hours : 36 per week

Appointment Type : Permanent

Croydon Council has 1 full time Income Officer with the Income & Lettings Service.

Your main responsibility will be the recovery of rent arrears from current tenants, including extensive contact with them, either on the telephone or at interview. You will need to persuade tenants with rent arrears to make their rent payments a priority over their other financial liabilities. A firm but consistent approach will be essential to control the level of rent arrears on your patch of tenancies.

Among the attributes that you will need for this work is the ability to manage a varied and demanding workload, to consistently produce high quality work; and provide a service to members of the public consistently but sensitively, according to their individual needs, while meeting the customer care standards set for the service.

If you believe you have the skills, please apply.

Closing date: Wednesday 23 April 2025 at 11.59pm

Equal Opportunities and Safeguarding Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.