Income Officer

Vivid Resourcing Ltd; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing provider in the East Midlands is seeking an experienced Income Officer to manage rent accounts, ensure timely income collection, and support tenants with welfare benefits. The ideal candidate will have experience in social housing income management and possess excellent communication and negotiation skills. This role offers a chance to contribute significantly to the community's financial sustainability.

Qualifications

• Previous experience in income management or rent collection within social housing.
• Strong knowledge of housing benefits and Universal Credit.
• Ability to manage a busy caseload and meet deadlines.

Responsibilities

• Manage rent accounts and ensure timely collection of income.
• Proactively address arrears and negotiate repayment plans.
• Provide advice and support to tenants on welfare benefits and income maximisation.

Skills

Communication skills

Negotiation skills

IT literacy

Time management

Tools

Housing management systems

Job description

About the Role:

Our client, a leading housing provider, is seeking an experienced Income Officer to join their team in the East Midlands. This is a fantastic opportunity to work with a reputable organisation that values customer service and financial sustainability.

Key Responsibilities:

• Manage rent accounts and ensure timely collection of income.
• Proactively address arrears and negotiate repayment plans.
• Provide advice and support to tenants on welfare benefits and income maximisation.
• Prepare and present cases for legal action when necessary.
• Work closely with housing officers and external agencies to resolve complex cases.
• Maintain accurate records and ensure compliance with policies and legislation.

Requirements:

• Previous experience in income management or rent collection within social housing.
• Strong knowledge of housing benefits and Universal Credit.
• Excellent communication and negotiation skills.
• Ability to manage a busy caseload and meet deadlines.
• IT literate with experience using housing management systems.