Income Officer

Taff Housing; Cowbridge; On-site; GBP 15,000; Full time

Job summary

A local housing association in Cowbridge is looking for an Income Officer to provide a proactive income collection service. The ideal candidate should have experience in a housing-related field and excellent communication skills. This role emphasizes making a positive impact on customers and understanding housing challenges in diverse communities. Interested applicants can reach out to the Income Manager for questions before applying.

Qualifications

• Experience of Microsoft Office packages - Office 365.
• Experience of working in a housing related field.
• Good understanding of challenges affecting inner city, multi-cultural areas.

Responsibilities

• Provide an effective, proactive income collection service.
• Work under pressure to meet deadlines and targets.
• Go above and beyond to make a positive impact on customers.

Skills

Microsoft Office packages - Office 365

Experience in a housing related field

Understanding of challenges affecting inner city, multi-cultural areas

Knowledge of housing legislation

Excellent written and verbal communication skills

Negotiation and influencing skills

Organizational and detail-oriented skills

Positive outlook on learning and growing

Job description

Overview

Income Officer - Annual Salary - £14,158 (Based on FTE of £35,395)

What You'll Do

Provide an effective, proactive and customer-focused income collection service, balancing prevention, support and recovery. Work effectively under pressure to meet deadlines and targets. Put forward new ideas, constructively challenge the status quo and embrace change. Most importantly, you will be passionate about people and go above and beyond to make a positive impact on customers.

What You'll Bring To The Role

• Experience of Microsoft Office packages - Office 365
• Experience of working in a housing related field
• Good understanding of the challenges affecting inner city, multi-cultural areas or working with vulnerable groups
• Up to date knowledge of housing legislation, legal framework, housing welfare and benefits related to housing
• Excellent written and verbal communication skills, with the ability to effectively communicate with a range of client groups.
• Excellent in negotiating and influencing people
• Committed to delivering a service that respects and -caters to the diverse requirements and needs of our tenants
• Zero-tolerance approach to discrimination of any kind and actively inclusive in-service delivery
• Well organised and detail orientated with high resilience and goal focused
• Possess an overall positive outlook on learning and growing

Other Useful Information

We welcome any questions in advance of an application, or if there is something which matters to you and we haven't covered this in the job pack, then please get in touch with our Income Manager, Michael Thompson or Charlene Killeen our Senior Income Officer by email.

[e-mail] [e-mail]

Full details of the role can be found in the job pack - Income Officer Job Pack

Closing date: Monday, 1st September 2025 @ 10am

Interview date: Friday, 12th September 2025

If you're interested in this opportunity and believe you have the skills and experience we're looking for, please scroll down to complete the online application form. We look forward to learning more about you!