Income Collection and Recovery Admin Assistant

Orbit Group; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading housing group dedicated to building thriving communities and providing affordable housing. As an Administrator, you will play a crucial role in supporting the Income and Collection team by managing queries, coordinating meetings, and ensuring compliance. This rewarding position offers the chance to make a meaningful impact on over 100,000 customers. With a focus on professional development and a commitment to inclusivity, this role is perfect for those looking to grow in a supportive environment. Experience the satisfaction of working for an organization that believes in people and progress.

Benefits

Flexible Working Opportunities

Training Programs

Professional Qualifications

Wellbeing Programs

Qualifications

• Recent experience in a high-volume office administration role.
• Strong PC skills and ability to interpret basic data reports.

Responsibilities

• Use online portals to review and verify records for accuracy and compliance.
• Manage team agendas, diaries, and coordinate meetings.

Skills

Microsoft Office

Customer Communication

Data Interpretation

Workload Management

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

We are seeking a strong Administrator to provide excellent administrative support to our Income and Collection team. You will handle internal and external queries and support the wider team. Strong communication skills are essential for this role.
Your responsibilities include using online portals to review and verify records, managing compliance issues, supporting and managing team agendas and diaries, and booking and minuting meetings.

This role is part of Customer & Communities, where you'll help us uphold our promise to serve over 100,000 customers.

What you'll achieve

• Use online portals to review and verify records, ensuring accuracy and compliance.
• Support and manage team agendas and diaries, and coordinate meetings.
• Review and process credit returns.
• Maintain accurate calendars and system updates regarding court hearings and eviction dates.

What you'll bring

Essential skills

• Strong PC skills, including proficiency in Microsoft Office.
• Ability to interpret basic data reports.
• Excellent customer communication skills.
• Ability to manage and prioritize workload to meet deadlines.
• Recent experience in a high-volume office administration role.

Why Orbit?

Choosing us means being rewarded in many ways.

Here's what you can expect:

A rewarding experience that works for you

We aim to create an inclusive environment with benefits and wellbeing programs designed to support you and your loved ones. We offer flexible working opportunities to promote work-life balance.

A place to progress

We provide training programs and professional qualifications to support your development at every career stage. Whether you're a student, graduate, or experienced professional, we support your growth.

For leaders, our tailored development journeys are designed to enhance your leadership skills, including access to renowned business schools and experiential learning programs.

A purpose to feel proud of

We are committed to making a positive difference. Our values-driven approach combines performance with a focus on making a meaningful impact—because the more profit we generate, the more we can do for people.

Our shared passion is progress and people.

Learn more about our values and purpose on our careers website.

How we hire

We strive to make our hiring process straightforward and fair:

1. Online application
2. Interviews
3. Decision and offer

We prioritize safeguarding our customers, colleagues, and contractors, and some roles require a DBS check.