Income and Lettings Manager

Selwood Housing Society Limited; Trowbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in the UK is seeking a dynamic leader for their Income and Lettings Team. The role involves strategic leadership, driving service improvement, and ensuring compliance with housing policies. With a strong focus on customer experience, the ideal candidate will have proven managerial skills, expertise in income management, and familiarity with legislation. This is an excellent opportunity for individuals looking to make a meaningful impact in the social housing sector.

Benefits

Professional development opportunities

Supportive working environment

Diversity and inclusivity initiatives

Qualifications

• Proven experience in leading income recovery and lettings functions.
• Strong knowledge of housing legislation and financial inclusion strategies.
• Ability to interpret data for policy development and decision-making.

Responsibilities

• Lead the Income and Lettings Team while ensuring compliance and high performance.
• Drive continuous improvement in income collection processes and customer engagement.
• Oversee adherence to legal and regulatory requirements in housing.

Skills

Analytical Thinking

Team Leadership

Customer Service

Operational Management

Education

Relevant degree in management or social housing

Tools

Microsoft Dynamics

Job description

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• Are you ready to lead with purpose and inspire high-performing teams?
• We are now looking for a dynamic and results-oriented leader with a sharp analytical mindset and hands-on experience using Microsoft Dynamics to drive operational excellence. The ideal candidate brings a strong background in line management and a strategic approach that consistently translates into high-impact delivery and measurable outcomes. You should be known for getting things done efficiently, effectively, and with purpose. You will be capable of producing comprehensive reports suitable for presentation to senior management and the board.
• This is more than a management role. Its an opportunity to inspire, innovate and deliver in two of the most important areas of our business: income collection and lettings. You'll lead and develop high performing teams - supporting them to deliver exceptional customer experiences. You'll drive continuous improvement, and ensure customers are supported with fairness, respect and accountability.

You will:

• Lead the Income and Lettings Team
  Provide strategic leadership and direction to a multidisciplinary team, ensuring high performance, compliance, and alignment with Selwood Housing's values.
• Drive Service Improvement and Innovation
  Champion continuous improvement, customer engagement, and innovation in income collection and lettings processes.
• Ensure Legal and Regulatory Compliance
  Oversee adherence to housing legislation, welfare benefits regulations, and internal policies, including authorising legal notices and evictions.
• Manage Budgets and Operational Planning
  Hold responsibility for budget management, ensuring value for money and operational efficiency across the service.
• Enhance Customer Experience
  Empower teams to deliver excellent customer service, manage complaints, and support tenants in maximising income through benefit entitlements.
• Senior Leadership in Social Housing
  Proven experience leading income recovery, lettings, or tenancy management functions within a social housing context, including managing teams and driving service performance.
• Strategic and Analytical Thinking
  Ability to interpret data for decision-making, develop policies, and manage external contracts, with a track record of delivering service improvements and benchmarking performance effectively.
• Technical Expertise in Income Management
  Strong knowledge of rent arrears recovery, Universal Credit, housing benefit systems, and financial inclusion strategies, with the ability to interpret and apply relevant legislation and policy.

It would be great if you also have:

• Experience with Court Procedures and Local Authority Collaboration
  Familiarity with legal processes related to tenancy enforcement and a track record of working effectively with local authorities can enhance the role's impact and efficiency.
• Experience using Microsoft Dynamics
  Familiarity with Microsoft Dynamics can enhance operational efficiency, support data-driven decision-making, and streamline processes across income recovery and lettings services.
• Why Work With Us?
• At Selwood Housing, people come first, our customers, our communities, and our colleagues. We are proud of our values and our culture, and we invest in the wellbeing and development of our team.
• You'll be joining a highly respected local housing association that values teamwork, trust, and delivering high-quality services to our customers.
• Ready to make an impact?
• At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply.
• We are a Disability Confident employer and will do our very best to provide any adjustments, access and equipment you feel you may need throughout the interview process, and during your employment with us.
• We're keen to build a supportive and rewarding environment, free from discrimination, that works for everyone.
• Please note, shortlisted candidates will be invited to complete an analytical assessment. Candidates who pass this initial stage, will then be invited to an interview with members of the senior leadership team. Interviews will be held 3rd -7th Jul 2025.