Income and Homeownership Team Manager

TN United Kingdom; Ipswich; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Income and Homeownership Team Manager to lead housing management services in Ipswich. This pivotal role involves overseeing a team to ensure high-quality service delivery to tenants, maximizing income through effective charge collection, and fostering a positive and customer-focused environment. The ideal candidate will possess a degree in housing or a related field, along with relevant experience and a comprehensive understanding of housing law. Join a forward-thinking organization committed to community engagement and service improvement, where your leadership and innovative approaches can make a real difference.

Qualifications

• Degree level education or equivalent housing qualification required.
• Relevant experience in housing or related field is essential.

Responsibilities

• Oversee housing management team providing excellent services.
• Maximize income through effective collection of housing charges.
• Encourage staff development and ensure a positive customer experience.

Skills

Housing Management

Customer Service

Problem Solving

Team Leadership

Education

Degree in Housing or related field

Job description

Social network you want to login/join with:

Income and Homeownership Team Manager, Ipswich

Client:

Archer Resourcing

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

011df564a2c1

Job Views:

9

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Job purpose:

• To oversee the provision of excellent housing management services to Babergh and Mid Suffolk tenants.
• To facilitate joined up working across both Councils and develop staff that are visible and accessible and who have a positive, customer-focused attitude.
• To act as an ambassador for Babergh and Mid Suffolk District Councils, and work in partnership with tenants, colleagues and other agencies to constantly improve services.
• Maximising income through the effective recovery of all housing and garage related charges including rent and service charges.

Responsibilities include, but are not limited to:

• Overseeing a housing management team ensuring that they provide excellent services to the tenants of Babergh and Mid Suffolk District Councils.
• Ensuring that housing and garage related charges are collected and team performance is managed to maximise income.
• Managing staff effectively, providing supervision, line management, mentoring and leadership.
• Collecting, collating and reporting performance monitoring information as required.
• Keeping up to date with issues which may affect the housing sector in general, or Babergh and Mid Suffolk District Councils in particular.
• Encouraging training and development opportunities to ensure that staff can fulfil their potential in their roles.
• Agreeing and monitoring service improvement plans for self and the team.
• Carrying out regular one to ones and appraisals with all direct reports, dealing with any staffing issues promptly and impartially.
• Developing innovative approaches to tenant engagement and involvement ensuring that initiatives encourage under-represented groups to engage with housing services.
• Preparing and delivering strategies to tackle issues affecting communities, including arranging and attending community events and meetings as required.

Requirements:

• Educated to degree level, or an equivalent housing qualification.
• Relevant post-qualification experience in housing or a related field.
• A comprehensive understanding of housing law and its application in all areas of housing management.
• The ability to find creative and innovative solutions to complex problems.
• A current driving licence and use of a car.
• Possessing a strong commitment to providing excellent service and a positive experience to all customers.
• Enhanced DBS dated within the last 12 months - on the update service? You could be fast tracked through our recruitment process today.