Income and Collections Assistant

University of Sunderland; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in Sunderland is seeking an Income and Collections Assistant to support key financial tasks and enhance the student journey. This role requires previous financial experience, excellent customer service skills, and strong attention to detail. You will work within a dynamic team, ensuring compliance with university policies and procedures. Enjoy a generous annual leave and benefits package while contributing to a positive work environment.

Benefits

Generous annual leave entitlement

Access to pension scheme

Discount rewards platform

Discounted private medical insurance

Discounted fitness membership

Qualifications

• Must carry out key financial tasks as part of the Income and Collection cycles.
• Essential to positively impact the Student Journey.
• Must efficiently prioritize workload to meet deadlines.

Responsibilities

• Work within the Income and Collections Team.
• Responsible for tasks across Income and Collections cycles.
• Support the monitoring of the budget.

Skills

Previous financial experience

Excellent customer service skills

Strong attention to detail

Effective communication

Team player

Job description

About the University

The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.

The University of Sunderland is in an exciting phase of its development with a new vision and redefined strategic ambitions designed to take advantage of the ever-changing higher education landscape at home and overseas.

About the role

This role is part of the newly created Income and Collections Team within finance and will see you working as part of a busy, dedicated team. This is an exciting time to join the team with the creation of the Income and Collections Assistant role paving the way for the future development and growth of the teams. You will join the team and take responsibility for key tasks across the Income and Collections cycles of the University and its subsidiaries.

What you can bring

Previous financial experience is essential as you will be expected to carry out key financial tasks as part of the Income and Collection cycles in line with university policies and procedures. These key tasks feed directly into the annual accounts and are key to monitoring the budget.

You must have excellent customer service skills as a crucial part of this role will be to ensure we positively impact on the Student Journey and ensure that every conversation is a positive experience for the students. You must be a team player whilst effectively prioritising your daily workload to make sure set deadlines are met. You will be efficient and effective in both your written and verbal communication, have strong attention to detail, and will enjoy being part of a busy team in this challenging role to be able to get the job done!

What we can offer you

Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.

• Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
• Enrolment into our pension scheme, ensuring your financial security for the future.
• Access to our “My Lifestyle Benefits Platform”, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
• Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being.
• Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.

Equality, diversity & inclusion

We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society.

Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.

Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.

Application information

The closing date for applications is Sunday 5th October (23.59 GMT).

Interviews will likely be on Tuesday 14th October.

For any informal enquiries please contact, [e-mail]