Income Advisor - part time (30 hours pw)

IRIS Recruitment; Chelmsford; Hybrid; GBP 30,000 - 38,000; Part time

Job summary

A leading local housing association is seeking a part-time Income Advisor in Chelmsford to manage income collection for various households. The role involves supporting tenants, managing debt recovery, and ensuring effective communication with customers. This is a flexible position with ongoing development opportunities.

Benefits

Learning and development opportunities

Healthcare cash plan

Employee reward and recognition programme

Employee Assistance Programme

Volunteering programme

Competitive pension scheme

25 days annual leave pro rata

Qualifications

• Relevant experience in rent arrears debt recovery processes.
• Full driving licence and access to a vehicle.
• Ability to use initiative and manage conflicting priorities.

Responsibilities

• Manage rent, service charge and debt collection effectively.
• Assist customers with financial support and services.
• Take appropriate recovery actions for unpaid rents.

Skills

Organisational skills

Interpersonal skills

Communication skills

Education

Good standard of literacy and numeracy

Job description

Income Advisor - part time (30 hours pw)

Salary£37,270 pro rata (£30,218)

LocationChelmsford

Permanent,Part Time

We are looking for a part-time Income Advisorto manage income collection for a patch of mixed tenure households with the aim of supporting customers to sustain their tenancies.

What you'll be doing

• Effectively manage rent, service charge and debt collection on a mixed tenure patch including rented homes, homeowners, garage licences and commercial properties.

• Follow the principles of the pre action protocol for rent arrears recovery focusing on early contact with customers if they fall behind with their rent or service charges.

• Refer or signpost customers to internal and external services to help maximise benefit entitlement, employment support, debt management and other tenancy support.

• Assist customers to access DHP, homeless prevention loans and our internal hardship fund.

• Where you are unable to resolve rent arrears with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings and representing CHP at court.

What we are looking for

• Good general standard of education demonstrating a good standard of literacy and numeracy.

• Relevant experience, including experience of rent arrears debt recovery processes.

• Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.

• Excellent interpersonal and written communication skills with the ability to communicate clearly, precisely and sensitively.

• A full driving licence and access to a vehicle for work purposes.

Please note, we are flexible on how these 30 hours are spread, however would need coverage on a Monday. This role will also need to be able to cover the SME line on a rota basis, covering either 9am-1pm or 1pm-5pm a couple of times a week)

Benefits

• The salary for this post will be £37,270 pro rate Per Annum (£30,218).

• Learning and development opportunities

• Healthcare cash plan

• Robust employee reward and recognition programme

• Free and confidential Employee Assistance Programme

• CHParticipate volunteering programme

• Competitive pension scheme

• 25 days annual leave pro rata per annum, plus bank holidays and 3 extra days between Christmas and New Year.

• 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

The Company

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.