Incident Response Manager

TN United Kingdom; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

An established industry player is seeking an Incident Response Manager for a 6-month contract to ensure critical systems remain operational during project rollouts. This role demands a proactive leader to manage incidents, stabilize systems, and coordinate cross-functional teams effectively. Candidates should possess strong problem-solving skills and experience with incident management frameworks like ITIL. If you're ready to tackle challenges in a dynamic environment and ensure rapid recovery from system issues, this opportunity is perfect for you.

Qualifications

• Proven experience in incident management in high-pressure environments.
• Strong problem-solving abilities with a focus on root cause analysis.

Responsibilities

• Lead response efforts and coordinate cross-functional teams during incidents.
• Investigate and resolve incidents, implementing mitigation strategies.

Skills

Incident Management

Problem-Solving

Communication Skills

Stakeholder Management

Root Cause Analysis

Tools

ServiceNow

ITIL

Job description

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Incident Response Manager - 6 Month Contract - ASAP start

Location: Leeds, West Yorkshire

We are seeking an Incident Response Manager to focus on ensuring critical systems remain operational during the most challenging phases of project rollouts. You will act as the primary point of contact when incidents occur, leading the response efforts and coordinating cross-functional teams to quickly restore service. Your main objective is to minimize disruption to business operations and ensure rapid recovery from any system issues.

In this role, you will be responsible for investigating and resolving incidents as they arise, implementing mitigation strategies, and ensuring that incidents are managed and communicated efficiently to leadership. You will also play a key part in stabilizing systems, with the goal of transitioning them from the hypercare phase into business-as-usual (BAU) operations.

Key Requirements:

1. Proven experience in incident management, preferably in high-pressure or fast-paced environments.
2. Strong problem-solving abilities with a focus on root cause analysis and resolution.
3. Excellent communication skills, with the ability to manage stakeholders at all levels.
4. Experience coordinating with technical and non-technical teams during incidents.
5. Familiarity with incident management frameworks (e.g., ITIL) and tools (e.g., ServiceNow).
6. Ability to work in a fast-paced, dynamic environment with competing priorities.
7. This role will require the successful candidate to work on-site 2-3 days per week in Leeds, and may require some out-of-hours work. The client is looking for candidates who are available to start ASAP.