Incident Response Director - Coveware

Veeam Software; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

25 vacation days

Private medical, dental, vision

Life insurance

Income protection

Pension with employer match

Travel insurance

Employee assistance program

Learning & development programs

Job summary

Veeam Software in London is seeking an experienced incident response leader to guide client engagements after cyber incidents. You will own the end-to-end case flow, set expectations with clients, and coordinate with partners and law enforcement as needed.

You will mentor a growing team, design scalable processes, and contribute to product and service improvements while staying compliant with industry regulations. This is a hands-on leadership role with travel opportunities.

Qualifications

• Experience in leading incident response operations.
• Ability to translate client feedback into product improvements.
• Proven track record of building or growing a security/IR team.

Responsibilities

• You will handle incident response cases.
• You will own the customer experience from onboarding through case closed.
• You will provide guidance to clients seeking visibility on case progress.
• You will negotiate with cyber criminals and manage settlements-related operations.
• You will interact with commercial partners and law enforcement.
• You will follow and improve operations compliance procedures.
• You will influence case throughput and efficiency.
• You will have opportunities to travel and present to clients and at industry events.

Skills

Incident response leadership

Team management

Client experience

Cyber security knowledge

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the role

We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

What You'll do

• You will handle incident response cases.
• You will own the customer experience from onboarding through case closed.
• You will provide guidance to clients seeking visibility on how their cases will progress.
• You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
• You will interact with our commercial partners, and our partners in law enforcement.
• You will be responsible for following and improving our operations compliance procedures.
• Our case operations and the efficiency of our throughput are in your hands.
• You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

What You'll bring

• You are passionate about ensuring clients have an amazing experience.
• You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
• You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
• You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
• You understand and respect proper controls, regulations and policies that guide operational success.
• You are a clear and articulate communicator with customers and your co-workers alike.
• You understand how to manage a project and communicate with stakeholders.
• You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
• Experience in cyber incident response within the private sector.
• At least 1 year of management experience
• Experience recruiting and building a team
• Cyber security qualifications / certifications

What You’ll Get

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note:If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position.

#LI-AF1

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.