Incident Response Director - Coveware

Resume Skip; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days vacation + 4 global VeeaMeDays

Private medical, dental, and vision

Life insurance with global coverage

Income protection after 26 weeks

Pension with employer match

Worldwide travel insurance

Employee Assistance Program

Learning resources & events access

Job summary

Veeam Software is seeking an experienced incident response leader to take ownership of client experiences from onboarding through case closure. You will manage cases, guide clients on progression, and negotiate settlements with cyber criminals, while collaborating with partners and law enforcement.

You will shape product and service direction, improve operational efficiency, and help our teams scale. The role involves travel and representing the company at industry events and client sites.

Qualifications

• At least 1 year of management experience.
• Experience building and recruiting a team.
• Cyber security qualifications / certifications.
• Experience in incident response operations.
• Willing to travel to client sites and industry events.

Responsibilities

• Handle incident response cases from start to finish.
• Own the customer experience from onboarding through case closure.
• Provide guidance to clients on case progression and expectations.
• Negotiate with cyber criminals and manage settlements.
• Interact with commercial partners and law enforcement.
• Improve operations compliance procedures and throughput.

Skills

Incident response

Team leadership

Client experience

Process improvement

Regulatory compliance

Stakeholder communication

Project management

Cyber security

Recruiting experience

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the role

We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

What You’ll do

• You will handle incident response cases.
• You will own the customer experience from onboarding through case closed.
• You will provide guidance to clients seeking visibility on how their cases will progress.
• You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
• You will interact with our commercial partners, and our partners in law enforcement.
• You will be responsible for following and improving our operations compliance procedures.
• Our case operations and the efficiency of our throughput are in your hands.
• You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

What You’ll bring

• You are passionate about ensuring clients have an amazing experience.
• You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
• You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
• You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
• You understand and respect proper controls, regulations and policies that guide operational success.
• You are a clear and articulate communicator with customers and your co-workers alike.
• You understand how to manage a project and communicate with stakeholders.
• You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
• Experience in cyber incident response within the private sector.
• At least 1 year of management experience
• Experience recruiting and building a team
• Cyber security qualifications / certifications

What You’ll Get

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note:

If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position.

Veeam Software is an equal opportunity employer

and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.