Incident Prevention Manager

ENGINEERINGUK; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Incident Prevention Manager to enhance security protocols and reduce incidents across retail stores. This role focuses on mentoring staff, conducting thorough post-incident reviews, and collaborating with various teams to ensure safety compliance. With a commitment to fostering a secure environment, the position offers an opportunity to make a significant impact on community safety. The company promotes a healthy work-life balance and supports flexible working arrangements, ensuring a rewarding career path for the right candidate.

Benefits

Annual bonus scheme

25 days holiday plus personal day

Maternity and adoption leave

Free virtual GP service

Employee Assistance Programme

Qualifications

• Experience in mentoring and engaging colleagues in a retail environment.
• Proven ability to manage shrinkage and security effectively.

Responsibilities

• Lead security procedures and legislation compliance across stores.
• Conduct post-incident reviews and support colleagues involved in incidents.

Skills

Mentoring

Engaging colleagues

Shrinkage management

Partnering and influencing

Job description

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View more categories | View less categories | Sector: Retail and Wholesale | Role: Manager | Contract Type: Permanent | Hours: Full Time

About the role

We are currently recruiting an Incident Prevention Manager to support the implementation of our 'A Safer Tesco' strategy. Your goal will be to reduce preventable security incidents and improve security procedures within our stores, aligning with our vision of everyone, every day, home safely. You will possess detailed knowledge of safety and security risks and collaborate with retail teams, central Security, Security Hub teams, and Operation Support Partners to minimize incidents and crime.

You will be responsible for:

1. Being the trusted regional expert on security procedures and legislation, including post-incident reviews, safety equipment, GDPR, staff searches, key control, and seasonal lockdowns.
2. Mentoring staff to ensure accurate security incident reporting and working closely with the Hub triage team to analyze insights and reduce incidents.
3. Owning the post-incident review process, ensuring investigations are fact-based, include crime references, and promote the 'STAR' behaviors among colleagues.
4. Conducting welfare checks on involved colleagues and third-party guards, providing support such as EAP and trauma training.
5. Raising issues related to incomplete next steps with relevant partners.
6. Using centrally provided data proactively to diagnose risks and support store safety plans.
7. Guiding stores on responding to police requests for CCTV and collaborating on investigations.
8. Modeling and promoting personal safety behaviors, challenging unsafe behaviors when necessary.
9. Supporting stores in successful seasonal lockdowns in partnership with Operations Support Partners.
10. Facilitating collaboration between security teams and store operations to reduce incidents and ensure equipment compliance.
11. Staying updated on security trends through independent study and contributing to team activities.

Minimum requirements

• Experience in mentoring and engaging colleagues.
• Experience in improving team capabilities.
• Experience with shrinkage and security in retail environments.
• Partnering and influencing skills.
• Proven ability to engage multiple partners effectively.

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What’s in it for you?

We offer a comprehensive benefits package, including:

• Annual bonus scheme up to 10% of salary
• Holiday entitlement starting at 25 days plus a personal day and bank holidays
• 26 weeks maternity and adoption leave (after 1 year of service) at full pay, followed by statutory maternity/adoption pay, plus 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP), and mental wellbeing support

About us

At Tesco, we are more than a supermarket. We are a technology company, a mobile network provider, and a community supporter. Our colleagues work towards making every day better for our customers, colleagues, and communities worldwide. We promote a healthy work-life balance, with 60% of your week in-office or onsite and the rest remote. We support flexible working arrangements and are committed to inclusivity as a Disability Confident Leader. If you need assistance during the application process, please contact us for support. Don’t hesitate to apply even if you don’t meet every qualification—your potential matters.

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