Incident Manager - SACM - ITIL - Defence - SC Cleared

Experis; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology recruitment firm is seeking an experienced Incident Manager for a Defence platform in Wiltshire. In this contract role, you'll lead incident and problem resolution in a high-pressure environment. Requires SC Clearance and offers a competitive rate of up to £550 per day, with hybrid working options available.

Benefits

Competitive daily rate up to £550

Opportunity to work with cutting-edge technologies

Flexible working arrangements

Qualifications

• Proven experience managing IT incidents and problems in complex environments.
• Current SC Clearance (Security Check).
• Hands-on experience with SACM processes and asset lifecycle management.

Responsibilities

• Maintain service stability through effective incident and problem resolution.
• Lead the design and implementation of core ITIL processes.
• Support compliance through software license management.

Skills

Incident Management

Problem Management

Stakeholder Management

Documentation

Analytical Skills

Communication Skills

Education

ITIL 4 Certification

Tools

CMDB tools

Remedy

Job description

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Incident Manager - SACM - ITIL - Defence - SC Cleared, Wiltshire

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Client:

Experis

Location:

Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0ee6593a8231

Job Views:

11

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Location: Wiltshire Job Type: Contract Industry: Cloud & Infrastructure Job reference: SD/IncidentMan/01_1753111312 Posted: about 10 hours ago

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working

Location: Wiltshire - Hybrid working 3 days onsite
Rate: Up to £550 per day (Inside IR35)
Security Clearance: SC Clearance Required

Duration: 12+ months

Role overview

We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function, you will lead the design and implementation of core ITIL processes across Incident and Problem Management, with additional responsibilities across Request Fulfilment, Event Management, Service Catalogue, and Service Asset & Configuration Management (SACM).

This role will also support compliance and efficiency through software licence management and technology obsolescence tracking, contributing directly to the platform's reliability and compliance posture.

What we need:

Proven experience managing IT incidents and problems in complex environments, including major incident handling.

Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.

Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.

Strong documentation and analytical skills, with high attention to detail.

Current SC Clearance (Security Check).

Desirable Qualifications & Experience

Prior experience working with Defence Digital, Operational Service Management (OSM), or the MoD Service Centre.

ITIL 4 Certification, particularly in Create, Deliver and Support.

Experience with software licensing, compliance audits, or vendor agreements.

Familiarity with service management tooling, particularly Remedy or similar platforms.

What We Offer:

Competitive daily rate up to £550 per day inside IR35

Opportunity to work with cutting-edge technologies.

Collaborative and innovative work environment.

Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process:

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.