Incident Manager - SACM - ITIL - Defence - SC Cleared

Experis - ManpowerGroup; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

We are looking for an experienced Incident/Problem Manager for a secure Defence platform team in Wiltshire. Responsibilities include maintaining service stability through effective incident resolution, leading ITIL process implementations, and ensuring compliance in a high-pressure environment. Ideal candidates will have proven incident management skills, SC Clearance, and experience with SACM processes. This contract role offers a competitive daily rate and hybrid working arrangements.

Benefits

Competitive daily rate up to £550

Opportunity to work with cutting-edge technologies

Collaborative work environment

Flexible working arrangements

Qualifications

• Proven experience managing IT incidents and problems in complex environments.
• Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
• Current SC Clearance (Security Check).

Responsibilities

• Maintain service stability through effective incident and problem resolution.
• Lead the design and implementation of core ITIL processes across Incident and Problem Management.
• Support compliance and efficiency through software license management and technology obsolescence tracking.

Skills

Incident Management

Problem Management

SACM processes

Communication

Stakeholder Management

Analytical Skills

Education

ITIL 4 Certification

Tools

Remedy

Job description

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to £550 per day - Hybrid working

Location: Wiltshire - Hybrid working 3 days onsite
Rate: Up to £550 per day (Inside IR35)
Security Clearance: SC Clearance Required

Duration: 12+ months

Role overview

We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function, you will lead the design and implementation of core ITIL processes across Incident and Problem Management, with additional responsibilities across Request Fulfilment, Event Management, Service Catalogue, and Service Asset & Configuration Management (SACM).

This role will also support compliance and efficiency through software licence management and technology obsolescence tracking, contributing directly to the platform's reliability and compliance posture.

What we need:

• Proven experience managing IT incidents and problems in complex environments, including major incident handling.
• Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.
• Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.
• Strong documentation and analytical skills, with high attention to detail.
• Current SC Clearance (Security Check).

Desirable Qualifications & Experience

• Prior experience working with Defence Digital, Operational Service Management (OSM), or the MoD Service Centre.
• ITIL 4 Certification, particularly in Create, Deliver and Support.
• Experience with software licensing, compliance audits, or vendor agreements.
• Familiarity with service management tooling, particularly Remedy or similar platforms.

What We Offer:

• Competitive daily rate up to £550 per day inside IR35
• Opportunity to work with cutting-edge technologies.
• Collaborative and innovative work environment.

• Flexible working arrangements available; remote-first with occasional travel to Corsham and Bristol

Application Process:

This is a contract role suitable for individuals comfortable working within secure government environments and adhering to associated policies and standards.

To apply for this exciting opportunity, please submit your CV which details your relevant experience. This role requires a current SC Clearance or so please familiarise yourself with the eligibility before applying.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.