INCIDENT MANAGER ONSITE GLASGOW

IRIUM - Spain; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A multinational technology company is seeking an Incident Manager in Glasgow. This role involves managing the response to both critical and non-critical incidents, coordinating efforts with internal operation managers, and maintaining an Incident Management Knowledge Database. The ideal candidate will have at least 3 years of experience and a technical degree. The position offers a permanent contract, a competitive salary, and a flexible compensation package including health insurance and vacation days.

Benefits

Health insurance

Transport assistance

Childcare benefits

23 vacation days

Access to technology training

Qualifications

• At least 3 years of experience in technical areas.
• Ability to manage critical and non-critical incidents.
• Experience in knowledge management and reporting.

Responsibilities

• Manage and coordinate response efforts to incidents.
• Identify and investigate recurring incidents.
• Create reports on incidents and root causes.

Skills

Incident management

Technical communication

Reporting

Education

Technical degree

Job description

Overview

At IRIUM, we care about making sure you never stop pursuing your dreams. Get ready to achieve your goals, and always remember to enjoy the journey.

We are currently looking for a Incident Manager profile with around 3 years of experience to collaborate on a project with a multinational company in the energy sector, working on-site in Glasgow.

Responsibilities

What do we expect from you?

• Technical School Degree (medium) or Technical degree (medium).
• At least 3 years of experience in technical areas, platforms, tools and language of their technological perimeter.

What will your tasks be?

• The incident management function plays a role in managing and coordinating response efforts to both critical and non-critical incidents.
• Differentiated in terms of knowledge for each technological perimeter, providing support and execution of service tasks.
• The main tasks of the Incident Management perimeter are:
• Non-Critical Incident Management: experienced in managing any Non-Critical Incident independently, but with the ability to seek guidance from the Internal Operation Managers when necessary.
• Critical Incident Management: assist Internal Operation Managers on Critical Incidents. The responsibility for driving these incidents sits with the Internal Operation Managers but are supported by Incident Managers.
• Recurring Incident Management: responsible to identify recurring incidents, investigate, follow up, and establish root cause and resolution. Recurring incidents should be reported to and managed in conjunction with the Problem Management team.
• Knowledge Management: Incident Managers will be responsible for the maintenance of an Incident Management Knowledge Database.
• Known Error registry: the incident managers will collaborate with the problem management and internal operation managers to create Known Errors records using recorded data from previously managed incidents.
• Reporting: incident managers will create set reports with varying frequency: morning sunrise report detailing any incidents being tracked, along with Root Cause Analysis; and provide Draft Critical Incident Reports.

What we offer if you join us?

• Permanent contract directly with us.
• 100% on-site position in Glasgow.
• Salary range according to experience and fit with the company and project.
• Flexible compensation package (health insurance, restaurant, transport, and childcare).
• 23 vacation days.
• Great work environment.
• Unlimited access to cutting-edge technology training in an all-you-can-learn format.
• Employee benefits club with direct discounts and thousands of offers on brands, hotels, travel agencies, cinemas, clothing, and more.

IRIUM is made up of proactive, dynamic, and resourceful professionals. Our values are responsibility and commitment to well-done work. This is the spirit we look for—whatever your age, if you identify with this, this is your company!

Together, we can build the future. Shall we talk?

At IRIUM, we stand for a world without stereotypes or limitations, and we believe in equality for all—principles reflected in our Equality Plan and Code of Ethics, ensuring equal treatment and opportunities regardless of any personal, physical, or social condition.