Incident Manager

I am looking for an experienced Incident Manager.

Key Responsibilities:

• Lead or support Senior Group and Major Incident Managers on Bronze or Silver Incidents.
• Provide timely updates to stakeholders on incident status, service impact, and actions/timelines.
• Run and document Post Incident Reviews (PIRs) and track actions to completion.

What You'll Need:

• Proven experience in Group (Business) Incident Management.
• Strong leadership and development skills.
• Understanding of key technologies and applications in banking.

Essentials:

• Strong communication skills.
• Banking experience.
• Ability to manage multiple priorities in a dynamic environment.
• Experience in Partner engagement through Incidents, PIRs, and/or Service Reviews.
• Tenacity, resilience, and flexibility to work OOH/Standby for incidents and major IT releases.