Incident Manager

What's On In Doncaster; Sheffield; On-site; GBP 100,000 - 140,000; Full time

Job summary

A leading company seeking a Global Incident Manager to ensure stability in a fast-paced financial environment. Responsibilities include incident management, backlog resolution, compliance, and mentoring team members. Candidates should have relevant experience and strong communication skills.

Qualifications

• Proven experience in global incident management, ideally within financial services.
• Strong understanding of regulatory requirements like FCA, SOX, GDPR.
• Ability to manage high-pressure incidents.

Responsibilities

• Lead global incident management, ensuring prompt incident resolution.
• Support resolution of existing incident backlog based on impact.
• Coach team members on incident management best practices.

Skills

Incident Management

Communication

Analytical Skills

Problem-Solving

Team Collaboration

Tools

ServiceNow

Jira

Job description

Role Title: Global Incident Manager

Duration: 6 Months

Location: Sheffield, 3 days a week on site

Umbrella only

535

Would you like to join a global leader in consulting, technology services, and digital transformation?

Our client is at the forefront of innovation, addressing opportunities in cloud, digital, and platforms.

We are seeking an experienced and proactive Global Incident Manager for a shift-based role. This position is crucial for ensuring the stability and resilience of services within a fast-paced financial environment. The successful candidate will lead end-to-end incident management, minimizing service disruption and maintaining regulatory and operational standards.

Key Responsibilities:

1. Incident Management: Lead global incident management, ensuring incidents are logged, tracked, and resolved promptly. Use incident management frameworks to reduce downtime and ensure service continuity.
2. Backlog Management: Support resolution of existing incident backlog, prioritizing based on impact and urgency.
3. Communication: Provide timely updates to stakeholders, including senior leadership, on incident status and resolution progress.
4. Problem Escalation: Escalate complex incidents to appropriate teams, providing relevant context and diagnostics.
5. Service Improvement: Analyze incident trends to identify opportunities for improvement and risk mitigation.
6. Training and Mentoring: Coach team members and stakeholders on incident management best practices, focusing on compliance and operational excellence.
7. Reporting: Produce reports on incident metrics, trends, and performance against SLAs and regulations.
8. Compliance: Ensure activities align with policies, standards, and regulatory requirements.
9. Team Collaboration: Work closely with global support teams, operations, and business units to maintain high service levels.

Qualifications:

• Proven experience in global incident management, ideally within financial services.
• Strong understanding of regulatory and operational requirements (e.g., FCA, SOX, GDPR).
• Ability to manage high-pressure incidents and communicate effectively with technical and non-technical stakeholders.
• Experience in shift-based or 24/7 support models.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency with incident tracking and ITSM tools (e.g., ServiceNow, Jira).
• Experience mentoring teams in incident response and service resilience.

All profiles will be reviewed against the required skills and experience. Due to high application volume, only successful applicants will be contacted. Thank you for your interest!