Incident Manager

Adecco; City Of London; Hybrid; GBP 42,000 - 46,000; Full time

Job description

Job Title: Incident Manager
Location: Durham, North East England, DH1 1SL; Lytham St Anne's, North West England, FY8 4TS; Glasgow, Scotland, G2 8JX; City of Westminster, London (region), SW1P 3BT
Remuneration: £42,315 - £45,300
Contract Details: Permanent
Working Style: Hybrid

Join Our Team!

Are you an experienced Incident Manager looking to make a real impact? Our client, a leading organisation in the Central Government sector, is on the lookout for a dynamic professional to support the Head of Service Operations.

Why You Should Apply:

1. Drive Change: Play a key role in improving incident management processes and contribute to a transformative business initiative.
2. Collaborate: Work with diverse stakeholders, ensuring seamless communication and swift resolution of incidents.
3. Grow Professionally: Leverage your expertise in a high-volume operational environment, while enhancing your skills and knowledge.

Key Responsibilities:

1. Manage the Incident Management Process for Retail & B2B Clients.
2. Ensure timely, accurate reporting of incidents and resolutions.
3. Collaborate with Service Providers to identify and mitigate risks.
4. Lead major incident meetings and oversee audit actions.
5. Engage actively in continuous improvement initiatives.

Who You Are:

1. Proven experience in high-volume, complex operational settings.
2. Strong analytical, problem-solving, and communication skills.
3. Familiarity with ITIL frameworks and Incident Management Software (e.g., ServiceNow).
4. A relationship-builder who thrives in a collaborative environment.

Ready to Make a Difference?

If you're passionate about operational excellence and eager to lead incident management efforts, we want to hear from you! Apply now and help shape the future of our client's service delivery!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.